IT采纳和使用中用户转移行为研究综述

发布时间：2018-04-27 12:36

本文选题：用户转移 + IT采纳和使用　；参考：《图书与情报》2017年05期

【摘要】：近年来,随着各类IT和互联网产品/服务的纷繁迭出,人们在各类产品/服务之间的转移现象愈发普遍。在用户信息行为的研究中,用户转移行为的探索正在引发学界和业界的更多关注。基于信息管理领域用户转移的相关文献,文章首先对用户转移行为的概念进行界定,并将转移行为的特点概括为复杂性、选择性、缓慢性和动态性四个方面。随后,文章将转移行为归纳为三大类,即在不同媒介下用户在产品/服务之间的转移、在相同媒介下用户在同质产品/服务之间的转移以及异质产品/服务之间的转移,并将IT产品/服务的使用情境分为娱乐型、社交型、商业型和工具型四类。然后,文章梳理了信息管理领域用户转移行为研究中常用的理论基础。接着,从原有IT产品/服务的相关因素、替代IT产品/服务的相关因素、阻碍因素、社会因素和个人因素五个方面对用户转移行为的影响因素进行归纳总结。最后提出了若干未来研究展望。
[Abstract]:In recent years, with the emergence of various kinds of IT and Internet products and services, the phenomenon of people transferring between products and services is becoming more and more common. In the research of user information behavior, the exploration of user transfer behavior is attracting more attention from academia and industry. Based on the related literature of user transfer in the field of information management, this paper defines the concept of user transfer behavior, and summarizes the characteristics of transfer behavior into four aspects: complexity, selectivity, slowness and dynamics. Then, the transfer behavior is divided into three categories: the transfer of users between products / services in different media, the transfer of users between homogeneous products / services in the same medium, and the transfer of heterogeneous products / services. The use of IT products / services is divided into four categories: entertainment, social, business and tool. Then, the paper combs the common theoretical basis of user transfer behavior in the field of information management. Then, it summarizes the influencing factors of user's transfer behavior from five aspects: the related factors of the original IT products / services, the related factors of replacing IT products / services, the factors of hindrance, the social factors and the personal factors. Finally, some future research prospects are put forward.
【作者单位】：南京理工大学经济管理学院;
【基金】：国家社科基金重大项目“面向知识创新服务的数据科学理论与方法研究”(项目编号:16ZAD224)研究成果之一
【分类号】：G252

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