政府电子信息服务公众体验量化模型修正实证研究

发布时间：2018-05-04 14:57

  本文选题：政府电子信息 + 信息服务　； 参考：《情报理论与实践》2017年08期

【摘要】：在公众体验量化理论模型基础上,通过焦点小组访谈构建政府电子信息服务公众体验量化指标及情绪评估量表,运用探索性因子分析方法获得了政府电子信息服务公众体验的8个维度,通过分析验证政府电子信息服务质量与公众体验的相关关系,建立回归方程。研究发现,对政府电子信息服务质量评价影响力最大的是互动帮助体验,其次是感知体验、信息内容体验和情绪体验。综合实证研究的结果,对政府电子信息服务公众体验量化理论模型进行了修正。
[Abstract]:On the basis of the quantitative theory model of the public experience, the quantitative index and emotion assessment scale of the public experience of government electronic information service are constructed by focus group interview, and the 8 dimensions of the public experience of the government electronic information service are obtained by the method of exploratory factor analysis, and the quality of the government's electronic information service and the public experience are verified by the analysis. It is found that the greatest influence on the quality evaluation of the government's electronic information service is the interactive help experience, followed by the perception experience, the information content experience and the emotional experience. The results of the comprehensive empirical research have modified the quantitative theoretical model of the public experience of the government electronic information service.

【作者单位】： 天津师范大学管理学院;
【基金】：国家社会科学基金重点项目“基于公众视角的政府电子信息服务质量评价及优化研究”的成果,项目编号:13ATQ006
【分类号】：D63;G252
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本文编号：1843408