美国公共图书馆服务使用变化原因的主题分析

发布时间：2018-06-06 09:23

本文选题：美国公共图书馆 + 服务使用变化　；参考：《图书馆杂志》2017年05期

【摘要】：美国公共图书馆对民众的生活和工作具有重要作用,但近年来出现了较大的使用波动情况。本文以皮尤美国公共图书馆服务调研中用户陈述的使用变化原因为样本,基于质性分析工具Nvivo和SPSS Text Analytics对原因内容进行主题提取,借助Pajek和VOSviewer构建主题间的语义关联网络并实现可视化展示,在对主题关联网络社区划分的基础上总结归纳当前美国民众公共图书馆使用习惯变化的原因。首先,儿童及青少年的教育、传统资源和服务以及便利性是增加公共图书馆使用的主要原因;而互联网和信息技术、家庭生活方式的改变及对电子资源和服务需求增多,是导致民众减少使用的主要因素。其次,信息技术的作用具有双重性,图书馆的免费网络服务和技能培训增加了其使用,而高收入和高学历用户也因信息技术的便捷减少了前往公共图书馆的次数。最后,公共图书馆应利用信息技术创新其无线和移动服务方式,丰富基于信息技术的教育培训和社区活动,增加不同层次的用户黏性。同时,本文发现使用习惯变化反映出美国民众的分层现象,未来笔者将展开民众属性特征与原因主题的关联分析,以期得到更加深入的研究结论。
[Abstract]:American public libraries play an important role in people's life and work. In this paper, the reasons for the changes in the use of user statements in Pew Public Library Service Research are taken as samples, and the content of the reasons is extracted based on qualitative analysis tools Nvivo and SPSS Text Analytics. With the help of Pajek and VOSviewer, the semantic association network between themes is constructed and visualized, and the reasons for the change of the usage habits of American public libraries are summarized on the basis of the division of the thematic related network communities. First, the education of children and adolescents, traditional resources and services, and convenience are the main reasons for increasing the use of public libraries; and the Internet and information technology, changes in family lifestyles and the increased demand for electronic resources and services, Is the main factor that causes people to use less. Secondly, the role of information technology is dual, the free network services and skills training of libraries increase their use, and high-income and high-educated users also reduce the number of visits to public libraries because of the convenience of information technology. Finally, public libraries should make use of information technology to innovate their wireless and mobile services, enrich the education and training based on information technology and community activities, and increase the stickiness of users at different levels. At the same time, this paper finds that the change of usage habits reflects the stratification of the American people. In the future, the author will carry out an analysis of the relationship between the characteristics of the attributes of the people and the theme of the causes, in order to obtain a more in-depth conclusion.
【作者单位】：武汉大学信息管理学院;长江出版传媒股份有限公司;
【基金】：中国博士后科学基金特别资助项目(项目编号:2016T90736) 武汉大学自主科研青年项目(项目编号:2015-79) 国家自然科学基金青年科学基金项目(项目编号:71303178)的研究成果之一
【分类号】：G252;G258.2

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