基于鱼骨图与层次分析法的读者抱怨原因分析与对策——以西南石油大学图书馆图书荐购活动为例

发布时间：2018-06-08 05:16

本文选题：图书馆 + 图书荐购　；参考：《国家图书馆学刊》2017年03期

【摘要】：读者抱怨源于读者与图书馆服务之间的矛盾,是图书馆服务过程中必须面对的问题之一。以图书荐购为切入点,针对西南石油大学图书馆纸质图书荐购活动的开展情况,基于读者抱怨数据的搜集与整理,以鱼骨图形式呈现和分析读者抱怨产生的原因,以层次分析法计算和限定各个原因所占权重,并以此提出图书荐购中应对读者抱怨的具体措施:提高荐购处理工作效率、加强读者荐购培训与引导、优化与完善图书荐购模式、提高图书荐购经费分配比例。
[Abstract]:Readers' complaint stems from the contradiction between readers and library service and is one of the problems that must be faced in the course of library service. Based on the collection and collation of readers' complaint data, this paper presents and analyzes the causes of readers' complaints in the form of fish bone map, aiming at the development of paper book recommendation and purchase activities in Southwest Petroleum University Library. This paper calculates and limits the weight of each reason by AHP, and puts forward some concrete measures to deal with readers' complaints in book recommendation and purchase, such as improving the work efficiency of recommendation and purchase, strengthening the training and guidance of readers' recommendation and purchase, optimizing and perfecting the book recommendation and purchase mode. The proportion of funds allocated for the recommendation and purchase of books should be increased.
【作者单位】：西南石油大学图书馆;
【基金】：西南石油大学科研启航计划项目“读者决策采购(PDA)平台构建与应用研究”(项目编号:2015QHR003)研究成果之一
【分类号】：G253;G258.6

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