智慧城市信息服务公众满意度测评研究

发布时间：2019-04-24 13:50

【摘要】：智慧城市作为现代城市的标签,是通过利用新一代信息技术,促进城市智慧化的新理念和新模式,是城市化信息化高度融合发展的产物,最终目标是向公众提供高质量、全方位的信息服务、信息资源和信息产品。本文从公众的视角出发,构建智慧城市信息服务公众满意度指数模型,旨在对智慧城市信息服务水平进行评价,并且为智慧城市建设提供理论指导。本文主要从以下几方面进行研究:首先,本文在分析智慧城市信息服务公众满意度测评研究背景和意义的基础上,梳理了该领域国内外相关文献,进而对智慧城市、信息服务等理论进行概述,同时对智慧城市信息服务公众满意度从内涵、影响因素、形成机理等进行论述。其次,在确定智慧城市信息服务公众满意度理论基础上,根据中外经典顾客满意度理论以及智慧城市信息服务公众满意度的具体情况,选取相应的可测变量和潜在变量,通过专家论证构建出智慧城市信息服务公众满意度指数模型。最后,将湖南省株洲市作为实证研究对象进行模型检验。通过发放智慧城市信息服务公众满意度调查问卷获取数据,借助相关统计软件进行数据分析与模型检验,最终分析实证研究结果并提出具有针对性的可以提升智慧城市信息服务水平的建议和策略。
[Abstract]:As the label of modern city, smart city is a new idea and new mode of promoting city intelligence by using new generation of information technology. It is the product of high integration and development of urbanization information, and the ultimate goal is to provide high quality to the public. Comprehensive information services, information resources and information products. From the perspective of the public, this paper constructs a public satisfaction index model for intelligent city information service, which aims at evaluating the information service level of smart city and providing theoretical guidance for the construction of smart city. This paper mainly studies from the following aspects: firstly, on the basis of analyzing the background and significance of the research on the evaluation of public satisfaction with information services in smart cities, this paper combs the relevant domestic and foreign literature in this field, and then makes a study on the smart city. This paper summarizes the theory of information service, and discusses the connotation, influencing factors and formation mechanism of public satisfaction of information service in smart cities. Secondly, on the basis of determining the theory of public satisfaction of information service in smart city, according to the classical customer satisfaction theory of home and abroad and the specific situation of public satisfaction of information service in smart city, the corresponding measurable variables and potential variables are selected. An index model of public satisfaction for information services in smart cities is constructed through expert demonstration. Finally, Zhuzhou City, Hunan Province, as an empirical research object for model testing. The data are obtained by issuing the questionnaire of public satisfaction of information service in smart cities, and the data analysis and model test are carried out with the help of relevant statistical software. Finally, the paper analyzes the results of empirical research and puts forward some suggestions and strategies to improve the level of information service in smart cities.
【学位授予单位】：湘潭大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G252

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