无锡服务外包产业发展研究

发布时间：2018-04-28 00:07

本文选题：无锡服务外包 + 信息技术外包　；参考：《江南大学》2009年硕士论文

【摘要】： 服务外包,作为一种新兴发达国家向发展中国家国际服务贸易出口方式,随着信息产业的高速发展与经济全球化的大背景下,在近几年得到了快速发展。目前,就世界而言爱尔兰的都柏林与印度的班加罗尔等城市无疑在服务外包的承接方面走在了世界前沿,就国内而言,我国政府已经在全国范围内建立了20个服务外包基地城市,集中发展服务外包产业,无锡便是其中之一。而无锡作为长江三角洲重要的制造业基地,由于环境因素与产业转移的需要,近年来开始由现代制造业向现代服务业进行转型,而服务外包产业的出现,正是为产业的转型带来了历史性机遇,无锡市政府也正在通过各种方法加速服务外包产业的发展。本文的主要研究目的就是通过对目前无锡服务外包发展的现状进行客观介绍,并通过引入服务外包效益模型、SWOT分析、对比分析等分析手段,从中发现在发展过程中政府、企业、人才机制等各方面的问题,进而给出相对应的对策建议。就目前所出现的问题,从政府角度上看,主要是对产业环境保护的不力以及对产业拉动的迹象过于明显等问题;从企业的角度来看,主要是无锡服务外包现有企业规模较小与欧美市场份额所占比例太少等问题;从人才机制上来看,由于无锡本地高校数量少,加上文化的背景差异,导致了人才供给的严重不足。最后本文针对分析中出现的问题,提出了一些有针对性的策略建议。从政府层面上看,主要应当完善产业的环境,建立各服务平台,为相要入驻无锡的服务外包企业提供一站式服务,另外要牵头发展企业联盟的模式,集体承接大的项目;从企业层面上看,要在依托日资高地的基础上,加强对欧美业务的发展,以业务流程外包、高级动漫产业外包、本地企业内包三方面为重点突破口;从人才层面上看,在建立完善就业环境,提高就业待遇的同时,要以高端引进、中端转换、低端职训等三个不同层面对人才进行分层次的培养。
[Abstract]:Service outsourcing, as an export mode of international service trade from newly developed countries to developing countries, has developed rapidly in recent years with the rapid development of information industry and economic globalization. At present, as far as the world is concerned, cities such as Dublin, Ireland, and Bangalore, India, are undoubtedly at the forefront of the world in terms of service outsourcing, and at home, Our government has set up 20 service outsourcing base cities in the whole country to develop service outsourcing industry. Wuxi is one of them. Wuxi, as an important manufacturing base in the Yangtze River Delta, began to transform from modern manufacturing to modern service industry in recent years due to environmental factors and the need of industrial transfer, and the emergence of service outsourcing industry. It is the historic opportunity for the transformation of the industry that Wuxi municipal government is speeding up the development of service outsourcing industry through various methods. The main purpose of this paper is to introduce the current situation of service outsourcing development in Wuxi objectively, and through the introduction of SWOT model of service outsourcing benefits analysis, comparative analysis and other analytical means, it is found that in the process of development, the government, enterprises, Talent mechanism and other aspects of the problems, and then give corresponding countermeasures and suggestions. From the perspective of the government, it is mainly due to the lack of protection of the industrial environment and the obvious signs of industrial pull. From the perspective of enterprises, The main problems are the small scale of service outsourcing enterprises in Wuxi and the small proportion of market share in Europe and the United States. From the perspective of talent mechanism, due to the small number of local colleges and universities in Wuxi, coupled with the cultural background differences, Led to a serious shortage of talent supply. Finally, aiming at the problems in the analysis, this paper puts forward some targeted suggestions. From the government level, we should improve the environment of the industry, establish various service platforms, provide one-stop service for the service outsourcing enterprises in Wuxi, and take the lead in the development of enterprise alliance model, collective undertaking large projects; From the enterprise level, we should strengthen the development of business in Europe and the United States on the basis of relying on the Japanese-funded highlands, focusing on three aspects: business process outsourcing, high-level animation industry outsourcing, and local enterprise internal contracting; from the talent level, In order to establish and perfect the employment environment and improve the employment treatment, it is necessary to train talents in three different levels: high-end introduction, mid-end conversion and low-end vocational training.
【学位授予单位】：江南大学
【学位级别】：硕士
【学位授予年份】：2009
【分类号】：F719;F752.68

【引证文献】