影院员工工作压力和工作结果的关系——情绪劳动的中介作用

发布时间：2018-05-23 09:54

本文选题：情绪劳动 + 情绪调节　；参考：《中国心理卫生杂志》2017年05期

【摘要】：目的:考察影院员工的情绪劳动(表层动作和深层动作)、情绪调节策略(认知重评和表达抑制)对工作压力和工作倦怠的中介作用;从情绪调节策略作为特质性静态概念的角度,探讨情绪劳动在情绪调节和工作倦怠关系中的中介作用。方法:以全国44家城市影院的1067名员工为研究对象,采用情绪劳动量表(ELQ)测量个体的表层动作与深层动作、采用情绪调节量表(ERQ)测量个体的表达抑制与认知重评、采用工作压力源量表(OSI-2)测量个体的工作压力情况、采用工作倦怠量表(MBI)测量个体工作倦怠状态、采用工作满意度量表测量个体的工作满意度。选取2个时间点(间隔2个月)进行纵向研究,建立结构方程模型。结果:表达抑制得分与工作压力得分呈负相关(r=-0.16,P0.01),与工作满意度得分呈正相关(r=0.17,P0.01)。以工作压力得分为预测变量,情绪劳动得分和情绪调节策略得分作为中介变量,工作倦怠得分作为结果变量建立的结构方程模型均拟合良好,认知重评得分在工作压力与工作倦怠得分间起纵向中介作用,95%可信区间为(0.01~0.03);表层动作和深层动作得分在工作压力与工作倦怠得分间起纵向中介作用,95%可信区间分别为(0.03~0.05)及(0.02~0.05)。结论:情绪劳动机制与情绪调节策略在工作压力和工作结果间起到纵向中介作用。表达抑制在中国文化背景下具有积极作用;惯于使用认知重评的员工能够通过更多的深层动作和更少的表层动作导致更好的工作结果。
[Abstract]:Objective: to investigate the mediating effects of emotional labor (surface action and deep movement) and emotion regulation strategy (cognitive reappraisal and expression inhibition) on job stress and job burnout of cinema staff. From the perspective of emotional regulation strategy as a static concept of idiosyncratic nature, this paper discusses the intermediary role of emotional labor in the relationship between emotional regulation and job burnout. Methods: 1067 employees of 44 urban cinemas in China were studied. The surface and deep movements of individuals were measured by emotional Labor scale (ELQ), and the expression inhibition and cognitive reassessment were measured by emotion Regulation scale (ERQ). Job stress was measured by OSI-2, job burnout was measured by MBI, and job satisfaction was measured by job satisfaction scale. Two time points (2 months interval) were selected for longitudinal study and the structural equation model was established. Results: there was a negative correlation between the score of expression inhibition and the score of job stress, and a positive correlation between the scores of job satisfaction and the score of job satisfaction. The structural equation model, which took the score of job stress as the predictor, the score of emotional labor and the score of emotion regulation strategy as the intermediary variable, and the score of job burnout as the result variable, fitted well. The 95% confidence interval between job stress and job burnout was 95% confidence interval, and the surface and deep action scores played a longitudinal intermediary role in the relationship between job stress and job burnout score. The 95% confidence interval between job stress and job burnout score were 0.030.05 and 0.020.05 respectively. Conclusion: emotional labor mechanism and emotion regulation strategy play a vertical intermediary role between work stress and work outcome. Expression inhibition plays a positive role in Chinese cultural background; employees who are used to using cognitive reassessment can lead to better job results through more deep movement and less surface movement.
【作者单位】：武汉大学学生工作部大学生心理健康教育中心;北京大学心理学系;中国电影股份有限公司;
【基金】：国家自然科学基金(31271094)
【分类号】：R395

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