老年失智社区预防项目实施效果满意度评估与分析

发布时间：2018-11-06 16:16

【摘要】：目的了解项目参与者对服务的利用和满意情况,为完善和改进项目服务提供依据。方法利用问卷调查法收集资料,Epi Data3.0数据录入并建立数据库,SPSS17.0统计分析;采用整群随机抽样方法确定研究对象。结果项目的总体平均满意度得分为90.09分(92.12%)。其中,归属感满意度得分为95.15分(98.99%),易及性满意度得分为90.51分(92.93%),接受性满意度得分为94.24分(100.00%),舒适性满意度得分为95.15分(100.00%),安全性满意度得分为93.33分(98.99%),完善性满意度得分为87.27分(93.90%),成效性满意度得分为83.31分(80.30%)。性别、年龄、婚姻状况及离退休前从事的职业性质对满意度评分无影响(P0.05),文化程度对满意度评分有影响(P0.05)。结论参与者对项目总体比较满意,在归属感、接受性、舒适性和安全性方面非常满意;在易及性、完善性和成效性方面比较满意,知识率和主观知信行均有改善和提高,但成效性评分相对偏低。提示认知功能的改善需要一个漫长复杂的过程,需要服务者与参与者双方的共同努力,在项目实施中需不断完善服务,并探索提高依从性的方法。
[Abstract]:Objective to understand the utilization and satisfaction of project participants and to provide evidence for perfecting and improving project services. Methods the data were collected by questionnaire, Epi Data3.0 data was input and database was established, SPSS17.0 statistical analysis was made, and cluster random sampling method was used to determine the research object. Results the overall average satisfaction score was 90.09 (92.12%). Among them, the score of sense of belonging satisfaction was 95.15 (98.99%), the score of easy access satisfaction was 90.51 (92.93%), the score of receptive satisfaction was 94.24 (100.00%). Comfort satisfaction score was 95.15 (100.00%), safety satisfaction score was 93.33 (98.99%), perfect satisfaction score was 87.27 (93.90%). The score of effectiveness satisfaction was 83.31 (80.30%). Sex, age, marital status and the nature of occupation before retirement had no effect on satisfaction score (P0.05), while education level had influence on satisfaction score (P0.05). Conclusion the participants were satisfied with the project and were satisfied with their sense of belonging, acceptability, comfort and safety. In the aspects of accessibility, perfection and effectiveness, the rate of knowledge and subjective knowledge, belief and behavior were improved and improved, but the score of effectiveness was relatively low. It is suggested that the improvement of cognitive function needs a long and complicated process, the joint efforts of both the server and the participants, the continuous improvement of the service in the implementation of the project, and the exploration of ways to improve compliance.
【作者单位】：上海市静安区精神卫生中心;
【分类号】：R749

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