基于劝导理论的糖尿病人自我健康管理服务设计研究

发布时间：2018-07-18 11:25

【摘要】：糖尿病是一种慢性的终身性疾病,对于它的防治是个长期而艰巨的任务。国内外的研究表明,糖尿病患者的自我健康管理目前仍处于中等或偏低的水平,导致患者出现各种急慢性的并发症,严重影响了患者的生活质量。作为一种旨在改变人的行为和态度的计算机辅助技术,劝导技术近十年来发展迅速并被广泛应用于商业等领域。本课题将劝导理论与糖尿病的自我健康管理系统进行整合,能促使糖尿病患者自觉参与自我健康管理,形成良好的生活态度与行为习惯,提高病人完成管理目标的执行力,从而改善自我健康管理系统的成效。本课题的主要研究以下工作:首先,通过文献研究,了解糖尿病的人群与疾病特征,以及糖尿病自我健康管理的内容及原则。其次,从糖尿病人日常自我健康管理的现象出发,通过两次人群调研逐步深入,获得了患者自我健康管理的问题及原因,并借助用户日志、卡片分类等研究工具对调研结果进行了分析与归纳,同时根据调研人群特征划分了4类患者类型。为下一阶段劝导理论的介入提供依据。接下来,对劝导理论的定义、特征及应用进行了概述,并着重介绍了利用劝导理论改变人行为的行为模型和基本原理。同时,针对自我健康管理的问题,将劝导策略应用于自我健康管理服务流程中,形成了“模范诱导、分解简化、增强趣味、社会关联、个性化管理”5类劝导服务方法。最后,构建糖尿病人自我健康管理服务系统以及服务设计蓝图,并在劝导服务功能模块中,详细阐述5类劝导方法如何影响与改善患者的自我健康管理状况。本课题研究可为相关领域的设计师和研究人员提供一定参考,为创造更有影响力的产品与服务提供有效的设计启示。
[Abstract]:Diabetes is a chronic and life-long disease. It is a long-term and arduous task to prevent and control it. Research at home and abroad has shown that the self-health management of diabetic patients is still at the middle or low level, causing acute and chronic complications and seriously affecting the quality of life of the patients. The computer aided technology of changing people's behavior and attitude has been developed rapidly in the past ten years and has been widely used in business and other fields. This topic integrates the theory of persuasion and the self-health management system of diabetes, which can help diabetic patients participate in self-health management consciously and form a good life attitude and behavior habit. The main research work of this subject is to understand the characteristics of the population and disease of diabetes, and the contents and principles of diabetes self-health management. Through two crowd survey, the problems and reasons of patients' self-health management were obtained, and the research results were analyzed and summarized with the help of user log, card classification and other research tools. At the same time, 4 types of patients were divided according to the characteristics of the population. The definition, characteristics and application of persuasion theory are summarized, and the behavior model and basic principle of using persuasion theory to change human behavior are introduced. At the same time, in view of the problem of self health management, the persuasion strategy is applied to the self-health management service process, which forms "model induction, decomposition and simplification, enhancement of interest and social customs." In the end, we construct the diabetes patient self health management service system and the blueprint of the service design, and elaborate on how the 5 kinds of persuasion methods affect and improve the patient's self health management status in the persuasion service function module. This topic can be used as a designer and researcher in the related fields. The staff will provide some reference to provide effective design inspiration for creating more influential products and services.
【学位授予单位】：中国矿业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP315;R587.1

【参考文献】