警察公共关系危机管理探析

发布时间：2018-06-21 12:50

本文选题：警察 + 公共关系　；参考：《华南理工大学》2009年硕士论文

【摘要】： 20世纪90年代末以来,我国警察公共关系危机事件持续多发。“孙志刚事件”、贵州“瓮安事件”、上海“闸北事件”以及湖北“石首事件”等危机事件的先后发生,引起媒体的广泛报道和社会各界的批评议论,重视并加强警察公共关系危机管理势在必行。警察公共关系危机管理是适应当前形势任务的需要,是构建现代警务机制的需要,是维护警察良好形象的需要。国内警察公共关系研究与实践近年来得到较快发展,取得一定的成绩。但总的来看,警察公共关系危机管理仍处于起步和探索阶段,公安机关在处置公共关系危机事件中还存在着许多的问题与不足。本文以危机管理理论、政府公共关系理论、新公共服务理论为依据,在客观分析我国警察公共关系危机管理的现状、不足与制约公共关系危机管理发展的原因基础上,从管理思维认识、管理保障基础、管理机制建设和处置实施等四个角度探讨改进和完善我国警察公共关系危机管理的策略。提出我国警察公共关系危机管理要培育公共关系意识、树立危机意识;要树立服务、民本、媒体合作、警务质量、全警参与的理念;要把握积极主动、及时冷静、真诚坦率的原则;要通过加强媒体沟通,积极展示警队形象,抓好内部培训教育来夯实管理保障基础,防止危机事件的发生;要在管理过程中积极运行管理预案机制、组织指挥机制、网络处理机制和奖励惩治机制,增强管理效能;要在处置环节中认真实施危机预警、快速处置和善后恢复,提高管理水平与质量。
[Abstract]:Since the end of the 1990s, the crisis of police public relations in China has been more and more frequent. The incidents of "Sun Zhigang incident", "Weng an incident" in Guizhou, the "Zhabei incident" in Shanghai and the "Shishou incident" in Hubei have occurred successively, causing extensive media coverage and criticism of the social circles, paying attention to and strengthening the public relations of the police. Crisis management is imperative. The crisis management of police public relations is the need to adapt to the current situation and task, the need of building a modern police mechanism, and the need to maintain a good image of the police.
In recent years, the research and practice of police public relations in China have developed rapidly and achieved certain achievements. However, in general, the crisis management of police public relations is still in the stage of starting and exploring, and there are still many problems and lack of public security organs in dealing with the crisis of public relations.
On the basis of the crisis management theory, the government public relations theory and the new public service theory, this paper analyzes the present situation of the crisis management of the police public relations in our country objectively, and on the basis of the reasons that lack and restricts the development of the crisis management of the public relations, from the four angles of management thinking understanding, management guarantee foundation, management mechanism construction and disposal and implementation. The strategy of improving and perfecting the crisis management of police public relations in China is discussed. It is proposed that the crisis management of police public relations in China should cultivate public relations consciousness, establish crisis consciousness, establish the concept of service, people based, media cooperation, police service quality and full police participation; we should grasp the principle of proactive, calm and sincere and frank, and through strengthening Media communication, actively display the image of the police force, grasp the internal training and education to consolidate the management guarantee basis and prevent the occurrence of crisis events. In the process of management, we should actively run the mechanism of management plan, organize command mechanism, network processing mechanism and reward punishment mechanism to enhance the management effectiveness, and earnestly implement the crisis early warning in the disposal link. Speed disposal and rehabilitation to improve management level and quality.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2009
【分类号】：D631.1

【引证文献】