社会转型期警察公共关系危机研究
发布时间：2018-11-05 06:56
【摘要】： 目前我国正处在社会转型期,从世界发展的历史经验上看,这是一个各种矛盾较多,社会冲突频发的时期。而警察由于其特殊的身份和功能,很容易受到公众的关注,引起各方的批评,承受着巨大的压力。近期出现的上海杨佳袭警案、贵州瓮安事件、云南看守所“躲猫猫”事件等警察公共关系危机事件,更加对公安工作和警察形象造成不利影响。这些情况已经引起我们的重视。从2003年11月开始,第二十次全国公安会议就指出了要加强警察公共关系理论的研究和探索,从而进一步加强公共关系建设,进一步密切警民关系。 本文分析了我国警察公共关系现状,结合实际出现的危机事例,通过吸取历史教训,并进一步参考国外经验,提出建立完善科学的警察公共关系危机管理机制,在危机事件发生前做出有效预警,在危机事件发生后能够及时采取措施,合理处置危机。在当前社会转型期内,有效的警察公共关系危机管理既是公安机关履行职责和历史使命的需要,也是维护政府声誉和良好形象的需要。本文根据过程分析方法的思路和框架,将警察公共关系危机管理机制分为预警、预控、沟通、处置、保障五部分,这五部分是一个有机的整体,应统一规划,系统运作,紧密衔接。以科学有效的监测预警作为应对危机的前提条件;以早期对危机的诱因采取措施作为首要手段;以积极主动的沟通贯穿始终;以采取针对性的措施来处置化解危机;以专业的管理机构和长期培训演练作为助推手段,积极加强警察公关危机管理。
[Abstract]:At present, our country is in the period of social transformation. From the historical experience of world development, it is a period of various contradictions and frequent social conflicts. Because of its special status and function, the police are easy to be concerned by the public, arouse criticism from all sides, and bear great pressure. The recent Shanghai Yang Jia attack on the police, the Weng'an incident in Guizhou and the Yunnan detention center's "hide and seek cat" incident and other public relations crisis incidents have even more adversely affected the public security work and the image of the police. These situations have drawn our attention. Since November 2003, the 20th National Public Security Conference has pointed out that it is necessary to strengthen the research and exploration of the theory of police public relations, so as to further strengthen the construction of public relations and further strengthen the relationship between the police and the people. This paper analyzes the present situation of the police public relations in our country, combines the actual crisis cases, through drawing the historical lessons, and further referring to the foreign experience, puts forward to establish and perfect the scientific management mechanism of the police public relations crisis. Make effective early warning before the crisis event, can take the measure in time after the crisis event, deal with the crisis reasonably. In the current social transition period, effective police public relations crisis management is not only the need of public security organs to perform their duties and historical mission, but also the need to maintain the government reputation and good image. According to the thought and frame of the process analysis method, this paper divides the police public relations crisis management mechanism into five parts: early warning, pre-control, communication, disposal and protection. These five parts are an organic whole, which should be unified planning and system operation. Close to each other. Taking scientific and effective monitoring and early warning as the precondition to deal with the crisis, taking early measures to the inducement of the crisis as the primary means, using proactive communication throughout, taking targeted measures to deal with and resolve the crisis; Taking professional management organization and long-term training and training exercise as booster, we should strengthen the crisis management of police public relations.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2009
【分类号】：D631.1
本文编号：2311267
[Abstract]:At present, our country is in the period of social transformation. From the historical experience of world development, it is a period of various contradictions and frequent social conflicts. Because of its special status and function, the police are easy to be concerned by the public, arouse criticism from all sides, and bear great pressure. The recent Shanghai Yang Jia attack on the police, the Weng'an incident in Guizhou and the Yunnan detention center's "hide and seek cat" incident and other public relations crisis incidents have even more adversely affected the public security work and the image of the police. These situations have drawn our attention. Since November 2003, the 20th National Public Security Conference has pointed out that it is necessary to strengthen the research and exploration of the theory of police public relations, so as to further strengthen the construction of public relations and further strengthen the relationship between the police and the people. This paper analyzes the present situation of the police public relations in our country, combines the actual crisis cases, through drawing the historical lessons, and further referring to the foreign experience, puts forward to establish and perfect the scientific management mechanism of the police public relations crisis. Make effective early warning before the crisis event, can take the measure in time after the crisis event, deal with the crisis reasonably. In the current social transition period, effective police public relations crisis management is not only the need of public security organs to perform their duties and historical mission, but also the need to maintain the government reputation and good image. According to the thought and frame of the process analysis method, this paper divides the police public relations crisis management mechanism into five parts: early warning, pre-control, communication, disposal and protection. These five parts are an organic whole, which should be unified planning and system operation. Close to each other. Taking scientific and effective monitoring and early warning as the precondition to deal with the crisis, taking early measures to the inducement of the crisis as the primary means, using proactive communication throughout, taking targeted measures to deal with and resolve the crisis; Taking professional management organization and long-term training and training exercise as booster, we should strengthen the crisis management of police public relations.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2009
【分类号】：D631.1
【引证文献】
相关硕士学位论文 前3条
1 顾睿;警察形象的媒介呈现[D];安徽大学;2012年
2 刘琛;从航运企业的角度看海事公共关系建设[D];上海外国语大学;2013年
3 廖仕祺;十年来警媒关系的演进及其发展[D];暨南大学;2013年
，本文编号：2311267
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