济南市公安机关处置突发事件网络舆情危机的研究

发布时间：2019-03-16 14:58

【摘要】：最近几年,随着国内外政治形势的变化,我国相继出现了一些恶性突发事件,像新疆乌鲁木齐“7.5”暴力恐怖事件、昆明火车站“3.01”暴力恐怖事件等。有些个人与政治势力通过现代手段,通过不同的传播介质来影响我国的政治、治安稳定。通过一些案例,笔者发现公安机关在应对部分突发事件的网络舆情危机时仍存在偏差,如何正确应对这些危机成为了公安机关需要面对的问题。伴随着信息技术持续不断的发展和网络在人们生活中的普及,互联网已渐渐变成了日常生活中必不可少的一部分,在网络向人们提供更便利更快捷的发表自己见解的渠道之时,随之发生的是其对社会舆论影响的加大,网络舆情正是伴随这一现象而产生的。公安机关身为政府重要成分之一,是政府管理社会的前哨,经常需要直面社会上各种矛盾,尤其是在处理突发状况之时,不仅要处理好传统状况还要兼顾网络上的意见以及影响,否则极有可能引发大规模的网络舆论危机,从而造成更严峻的社会矛盾,这些对公安部门的公共信用、处置能力都提出更高的要求。网络舆情的出现,改变了公安机关传统的执法环境,公安机关传统的执法办案流程已经不能得到社会的认同,公安机关面临着新的课题和挑战。作为山东省的政治、文化、经济中心,济南市突发网络舆情危机事件频发,济南市公安机关面对着严峻的新形势。因此,研究济南市公安机关在应对突发网络舆危机论事件时所应用的策略和手段,如何正确引导网络舆论向健康、合理的方向进行发展,妥善应对、处置新环境下突发网络舆情危机事件,对于维护公安机关在人民心中的正面形象,维护和谐稳定的社会局面,具有十分重大的意义。本篇文章主要分析了济南公安机关在面对突发状况时的网络舆论问题的应对手段,在充分参考现有世界各国对其探究的条件下,从各方面分析了济南市在应对突发状况引起的网络舆论危机时的特性和种类,从机构体系、应急机制、网络平台建设、干警队伍建设等角度概述了目前济南市公安部门应对突发事件造成的网络舆论危机的工作现状。同时,梳理了突发事件造成的网络舆论危机演变的阶段和规律,重点归纳了济南市公安机关在新环境下的经验和教训,济南市公安机关尽管在工作中遵守了依法办案、快速处置、透明公开的原则,但仍暴露出面对突发网络舆情危机方面认识不足、措施不完善、处置应对策略被动、缺乏网络阵地、各部门联动不足、应对专业能力不强等问题。进而探究了现阶段济南市公安部门对于突发事件造成的网络舆论危机所采取措施中包含的隐患,并深入剖析问题产生的原因,主要包括整体素质不足、应急机制不健全、网络平台建设落后、缺乏话语权、培训不足等问题。最后,在深入研究国内外先进经验的基础上,从五个方面提出济南市公安部门针对突发事件造成的网络舆论危机的对策,为济南市公安机关科学合理的处置突发网络舆论危机事件提供借鉴和参照。
[Abstract]:In recent years, with the change of the political situation at home and abroad, there have been a number of malignant events in our country, such as the violent terrorist incident in Urumqi, Xinjiang, the "3.01" of the "7.5" of the train station in Kunming, etc. Some individuals and political forces, through modern means, influence the political and security of our country through different media. Through some cases, the author has found that the public security organs still have a deviation in dealing with the network public opinion crisis of some emergencies, and how to deal with these crises correctly becomes a problem that the public security organs need to face. With the continuous development of information technology and the popularization of the network in people's life, the Internet has become an essential part of daily life, and when the network provides people with a more convenient and faster way to express their opinions, The result is the increase of the influence of the public opinion on the public opinion, and the network public opinion is accompanied by the phenomenon. The public security organs, as one of the important components of the government, are the outposts of the government to manage the society, and often need to face the various contradictions in the society, especially when dealing with the sudden situation, not only to deal with the traditional situation but also to take into account the opinions and the influence on the network, Otherwise, it is very likely to trigger a large-scale network public opinion crisis, resulting in more severe social contradictions, which have higher requirements for public credit and disposal capacity of the public security department. The appearance of the network public opinion changes the traditional law enforcement environment of the public security organ, and the traditional law enforcement case process of the public security organ has not been recognized by the society, and the public security organ is facing new problems and challenges. As the political, cultural and economic center in Shandong Province, the public security organs of Jinan have faced serious new situations. Therefore, to study the tactics and means applied by the public security organs of Jinan in dealing with the crisis of the sudden network public opinion crisis, how to guide the public opinion of the network correctly to the healthy and reasonable direction, to properly deal with and deal with the sudden network public opinion crisis events in the new environment, It is of great significance to maintain the positive image of the public security organs in the hearts of the people and to maintain a harmonious and stable social situation. This paper mainly analyzes the response of the public security organs of Jinan to the network public opinion in the face of the sudden development, and analyzes the characteristics and kinds of the network public opinion crisis in Jinan from all aspects under the condition of full reference to the current world countries' inquiry. From the perspective of institution system, emergency mechanism, network platform construction, and construction of the police force, the present situation of public opinion crisis in the public security department of Jinan is summarized in this paper. At the same time, the phase and the law of the evolution of the network public opinion crisis caused by the unexpected events are sorted out, and the experiences and lessons of the public security organs of Jinan in the new environment are summarized, and the public security organs of Jinan have complied with the principles of handling cases, rapid handling and transparent disclosure in the work. However, there are still some problems, such as insufficient understanding of the public opinion crisis in the face of the sudden network, the imperfect measures, the passive management of the countermeasures, the lack of the network position, the insufficient linkage of each department and the weak ability to deal with the professional ability. Furthermore, the hidden danger included in the measures taken by the public security department of Jinan at present in the crisis of the network public opinion caused by the incident is explored, and the causes of the problems are analyzed in depth, including the shortage of the overall quality, the unsound of the emergency mechanism, the backward development of the network platform and the lack of the right to speak. The training is insufficient. Finally, based on the deep study of the advanced experience at home and abroad, the paper puts forward the countermeasures of the network public opinion crisis caused by the emergency in the public security department of Jinan, and provides the reference and reference for the scientific and reasonable disposal of the public opinion crisis of the public security organs of Jinan.
【学位授予单位】：山东财经大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D631;G206

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