公安机关应对涉警网络舆情的策略研究

发布时间：2019-03-26 18:09

【摘要】：随着互联网应用的快速发展,网络普及率在我国达到前所未有的高度,尤其是使用手机等移动介质上网的民众越来越多。当前,我国正处于全面改革攻坚期,各种社会矛盾集中凸显,民众表达个人诉求的意愿高涨,互联网开放便捷、传播迅速、互动性强的特性为广大民众表意陈愿提供了全新的重要渠道。公安机关作为政府的重要组成部门,其工作涉及社会生活的方方面面,与民众的切身利益息息相关,所以,在公安民警与民众打交道的过程中很容易发生摩擦和冲突,造成民众的不满情绪,当事民众很可能将事件发布上网进行传播。近几年来,我国各级公安机关都高度重视涉警网络舆情,也都陆续采取了一系列的应对举措,但依然存在着一系列的问题,比如舆情反应速度慢、舆情应对措施简单粗暴、舆情引导能力欠缺等。这些问题的存在,严重影响了涉警网络舆情管理的质量。本研究以应急管理理论和新公共服务理论为基础,通过梳理总结两种理论的主要内容,获取对公安机关应对涉警网络舆情问题的启发,即加强涉警网络舆情应对工作的系统化建设,坚持民本理念和服务意识,重视民警合法权益保障,从广大普通网民的理解支持中寻求破解之道。同时,对涉警网络舆情的特点和发展历程进行了全面梳理和总结,并分析了涉警网络舆情的发展趋势,进一步提升了策略研究的预见性。研究过程中,通过对典型案例的分析,提取公安机关在应对涉警网络舆情过程中存在的通性问题,并深入挖掘公安机关应对涉警网络舆情策略上失误的原因,进而寻找网络媒体背景下特别是移动互联时代,应对和引导涉警网络舆情的有效办法。
[Abstract]:With the rapid development of Internet application, the popularization rate of Internet has reached an unprecedented height in our country, especially more and more people use mobile media such as mobile phone to access the Internet. At present, China is in a period of comprehensive reform, with various social contradictions being highlighted, the will of the people to express their individual aspirations is high, the Internet is open and convenient, and the spread of the Internet is rapid. Interactive characteristics for the general public to express their desire to provide a new and important channel. As an important part of the government, the work of public security organs involves all aspects of social life and is closely related to the vital interests of the people. Therefore, in the course of dealing with the public security police, it is very easy to encounter friction and conflict. As a result of public discontent, the public is likely to publish the incident online for dissemination. In recent years, public security organs at all levels in China have attached great importance to public opinion on the police-related network and have taken a series of measures to deal with it one after another, but there are still a series of problems, such as slow response to public opinion and simple and rude public opinion response measures. Lack of ability to guide public opinion. These problems seriously affect the quality of police-related network public opinion management. Based on the theory of emergency management and the theory of new public service, this paper summarizes the main contents of the two theories, and obtains the inspiration for the public security organs to deal with the public opinion problem of the police-related network. That is, to strengthen the systematic construction of police-related network public opinion response work, adhere to the concept of people-oriented and service awareness, attach importance to the protection of the legitimate rights and interests of the police, and seek solutions from the understanding and support of the majority of ordinary netizens. At the same time, the characteristics and development process of the police-related network public opinion are comprehensively combed and summarized, and the development trend of the police-related network public opinion is analyzed, which further improves the foresight of the strategy research. In the course of the research, through the analysis of typical cases, this paper extracts the common problems of public security organs in the process of dealing with the police-related network public opinion, and deeply excavates the reasons why the public security organs make mistakes in dealing with the police-related network public opinion. And then find the effective way to deal with and guide the police-related network public opinion under the background of network media, especially in the era of mobile Internet.
【学位授予单位】：首都经济贸易大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D631.1

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