跨境网络购物纠纷在线解决机制研究

发布时间：2018-08-28 15:44

【摘要】：信息化和国际化已经成为现代社会的发展趋势。网络的便捷性促使越来越多的消费者进行跨境网络购物,随之而来的消费纠纷也层出不穷。在线纠纷解决机制(ODR)这一新的纠纷解决方式将替代性纠纷解决机制与网络技术的发展结合起来,为跨境网络购物提供了一种便捷、经济、高效且公平的纠纷解决办法。本文具体共分为四大部分。第一章通过对跨境网络购物在线纠纷解决机制发展的介绍,引出文章正文。第二章通过对跨境网络购物纠纷的概念和特点进行分析,继而对跨境网络购物纠纷在线解决进行说明,阐述了纠纷在线解决的特点及优劣势,为后文提出在线纠纷解决机制的完善方案提供背景知识的支持。紧接着,本文的第三章列举了在线纠纷解决机制的四种操作模式:在线协商、在线调解、在线仲裁、以及购物网站内部的纠纷解决机制。全面介绍了在线解决机制在解决跨境网络购物纠纷中的现状、发展趋势及存在的问题和挑战,并举例说明各类典型在线纠纷解决机制的当前实践情况。本文的最后一章,先对跨境网络购物纠纷解决机制的发展现状加以介绍,接着在此基础上总结出在线纠纷解决机制在技术标准、法律标准、法律适用、裁决的承认与执行方面面临的发展困境,最后重点阐述了在线纠纷解决机制在处理跨境网络购物纠纷方面的完善方案。毫无疑问,跨境网络购物消费的洪流已经不可阻挡地冲进了我们的生活,其对于当今消费者的意义,不仅仅是一种新兴的购物方式,更是人类消费方式的未来。对于这一必然趋势的到来,我们要对包括在线纠纷解决机制在内的相关制度加以完善,才能全面适应和促进网络购物乃至全球网络市场的发展和繁荣。
[Abstract]:Informationization and internationalization have become the development trend of modern society. With the convenience of the Internet, more and more consumers are shopping online, and the following consumer disputes emerge in endlessly. The online dispute resolution mechanism (ODR), a new dispute resolution method, combines the alternative dispute resolution mechanism with the development of network technology, and provides a convenient, economical, efficient and fair dispute resolution method for cross-border online shopping. This paper is divided into four parts. The first chapter introduces the development of online dispute resolution mechanism for cross-border online shopping, leading to the text of the article. The second chapter analyzes the concept and characteristics of cross-border online shopping disputes, then explains the online resolution of cross-border online shopping disputes, expounds the characteristics and advantages and disadvantages of online dispute resolution. It provides the support of background knowledge for the following article to put forward the perfect scheme of online dispute resolution mechanism. Then, the third chapter lists four operating modes of online dispute resolution mechanism: online negotiation, online mediation, online arbitration, and the internal dispute resolution mechanism of shopping websites. This paper introduces the present situation, development trend, existing problems and challenges of online resolution mechanism in solving cross-border online shopping disputes, and gives examples to illustrate the current practice of various typical online dispute resolution mechanisms. In the last chapter of this paper, the author first introduces the current situation of cross-border online shopping dispute resolution mechanism, and then summarizes the online dispute resolution mechanism in the technical standards, legal application, The recognition and implementation of the award are facing difficulties in the development. Finally, the paper focuses on the improvement of online dispute resolution mechanism in cross-border online shopping disputes. There is no doubt that cross-border online shopping has irresistibly rushed into our lives, its significance to consumers today, not only a new way of shopping, but also the future of human consumption. For this inevitable trend, we need to improve the relevant systems, including online dispute resolution mechanism, in order to fully adapt to and promote the development and prosperity of online shopping and even the global network market.
【学位授予单位】：南昌大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D996

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