跨国网上消费纠纷在线解决机制研究
发布时间：2019-04-19 21:01
【摘要】：信息化和国际化已经成为现代社会的发展趋势。网络的便捷性促使越来越多的消费者进行跨国网上消费,随之而来的消费纠纷也层出不穷。由于跨国网上消费交易额小、数量大,传统的纠纷解决方式已经不能满足要求。在线纠纷解决机制(ODR)这一新的纠纷解决方式将替代性纠纷解决机制与网络技术的发展结合起来,为跨国网上消费提供了一种便捷、经济、高效且公平的纠纷解决方法。在ODR发展的十几年间,国际社会和各国都日益重视这一机制,在政策和实践上做出了推动,但由于各国立法及实践的不同,以及在线争端解决机制本身的一些缺陷,导致ODR发展十几年来,在国际范围内并没有完全发挥出设想中的作用。本文以跨国网上消费纠纷中的在线纠纷解决机制为研究对象,分析当前国际社会的政策及实践发展现状,对ODR现存的法律问题进行讨论,尝试对这一机制加以完善,最后对我国在线争端解决机制的发展给出了建议,以期能真正发挥出在线纠纷解决机制解决跨国网上消费纠纷、增强消费者跨国网上消费信心、促进跨国间电子商务发展的作用。
[Abstract]:Informatization and internationalization have become the development trend of modern society. The convenience of the network urges more and more consumers to cross-border online consumption, resulting in an endless stream of consumer disputes. Because of the small volume and large quantity of cross-border online consumption transactions, the traditional dispute resolution method can not meet the requirements. (ODR), an online dispute resolution mechanism, combines the alternative dispute resolution mechanism with the development of network technology, and provides a convenient, economical, efficient and fair method for cross-border online consumption. In the past ten years since the development of the ODR, the international community and countries have increasingly attached importance to this mechanism and promoted it in policy and practice. However, due to the differences in national legislation and practice, as well as some shortcomings of the online dispute settlement mechanism itself, Leading to the development of ODR more than ten years, in the international scope did not play a fully envisaged role. Taking the online dispute resolution mechanism of transnational online consumption dispute as the research object, this paper analyzes the current policy and practice development status of the international community, discusses the existing legal problems of ODR, and tries to perfect this mechanism. Finally, the paper gives some suggestions on the development of online dispute settlement mechanism in China, in order to give full play to the online dispute resolution mechanism to resolve transnational online consumption disputes, and to enhance consumers' confidence in transnational online consumption. The role of promoting the development of transnational e-commerce.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D996.1
[Abstract]:Informatization and internationalization have become the development trend of modern society. The convenience of the network urges more and more consumers to cross-border online consumption, resulting in an endless stream of consumer disputes. Because of the small volume and large quantity of cross-border online consumption transactions, the traditional dispute resolution method can not meet the requirements. (ODR), an online dispute resolution mechanism, combines the alternative dispute resolution mechanism with the development of network technology, and provides a convenient, economical, efficient and fair method for cross-border online consumption. In the past ten years since the development of the ODR, the international community and countries have increasingly attached importance to this mechanism and promoted it in policy and practice. However, due to the differences in national legislation and practice, as well as some shortcomings of the online dispute settlement mechanism itself, Leading to the development of ODR more than ten years, in the international scope did not play a fully envisaged role. Taking the online dispute resolution mechanism of transnational online consumption dispute as the research object, this paper analyzes the current policy and practice development status of the international community, discusses the existing legal problems of ODR, and tries to perfect this mechanism. Finally, the paper gives some suggestions on the development of online dispute settlement mechanism in China, in order to give full play to the online dispute resolution mechanism to resolve transnational online consumption disputes, and to enhance consumers' confidence in transnational online consumption. The role of promoting the development of transnational e-commerce.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D996.1
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