网上购物合同的若干问题探究
发布时间：2019-07-01 16:43
【摘要】：网上购物作为一种新型的购物方式已经深受大众欢迎，不仅方便了人们的生活，更是成为年轻人的一种生活时尚。目前当当网、卓越亚马逊、京东商城等网上商城已经成为炙手可热的网店。但是随着网上购物的日益兴盛，其所引发的各种矛盾与纠纷也在不断增多，网上购物问题已成为投诉的热点。如2011年8月9日当当网“儿童图书违约案”，卖方单方撤销订单引起消费者的争议。所以网上购物合同的相关法律问题逐渐进入大众的视野，也日益成为专家学者研究的热点。 本文主要分五个部分进行。第一部分简单介绍网上购物合同的特征和分类，为下文的论述奠定基础。第二部分从合同成立的两个步骤要约与承诺着手，分析网上购物合同的成立，并且分析了网上购物合同成立的时间与地点。第三部分围绕网上购物合同的主体身份的不确定性与电子意思表示的真实性展开，从而确保合同的生效。由于网上购物并非采用面对面的磋商方式，而是采用电子数据的形式进行签约，所以主体身份具有一定的不确定性，本文介绍了买卖双方的身份认定方式。另外分析了电子错误和计算机障碍两种情形下的电子意思表示的真实性。第四部分针对网上购物买卖双方的主要履行义务，明确退换货物和支付货款时买卖双方的义务，分析了在违约情况下的归责原则和违约救济方式，特别是网上购物的在线争议的解决方式的适用。最后一部分根据目前网上购物合同存在的一些问题，主要是团体格式合同的滥用，消费者个人信息等隐私权的侵犯还有在司法救济过程中遇到的管辖和证据问题，大胆地提出了一些建议，希望通过制定一部《电子商务法》来系统地规范网上购物合同等电子合同问题，因为目前只是依据民法和合同法的有关规定来解决网上购物的一些纠纷，现实中更多的是依靠投诉和行政手段来解决，这些都不能切实有效地维护买方的权益。希望《电子商务法》的问世不仅能够从实体上规范买卖双方的权利义务，而且在程序上也更加完善，方便权利的现实救济。
[Abstract]:As a new type of shopping, online shopping has been welcomed by the public, not only is it convenient for people to live, but also a kind of life style for young people. At present, online shopping mall, such as net, outstanding Amazon, Jingdong Mall, has become a hot online store. But as the online shopping is becoming more and more prosperous, the various contradictions and disputes caused by the online shopping have been increasing, and the online shopping problem has become a hot spot of the complaints. As the "Children's book default" of the network on August 9,2011, the seller unilaterally cancels the order to cause the consumer's dispute. Therefore, the relevant legal problems of the online shopping contract gradually enter the field of the public, and become the hot spot of the research of experts and scholars. This paper is divided into five parts The first part simply introduces the characteristics and classification of the online shopping contract, and lays the foundation for the following discussion The second part starts with the two steps of the contract, analyzes the establishment of the online shopping contract, and analyzes the time and place of the establishment of the online shopping contract. Point. The third part is about the uncertainty of the identity of the subject of the online shopping contract and the authenticity of the electronic meaning representation, so as to ensure the life of the contract As a result of the fact that the online shopping is not a face-to-face consultation, but the form of electronic data is used for signing, the identity of the subject has certain uncertainty. The paper introduces the identity of the buyer and the seller. The expression of the electronic meaning in two cases of electronic error and computer obstacle is also analyzed. The fourth part aims at the main obligations of the buyer and the seller on the net, and the obligations of both the buyer and the seller in the case of the return and replacement and the payment of the goods, and analyzes the principle of the imputation and the way of the breach of the contract in the event of default, in particular the solution of online dispute on the online shopping. In the last part, according to some problems existing in the current online shopping contract, mainly the abuse of the group format contract, the violation of the privacy of the consumer's personal information, and the jurisdictional and evidence problems encountered in the judicial relief process, some construction has been proposed boldly. On the basis of the relevant provisions of the civil law and the contract law, it is hoped to solve some disputes of the online shopping, more of which is to rely on the complaints and the administrative means to solve the problems. No, they can't effectively protect the buyer's rights I hope that the advent of the e-commerce law will not only standardize the rights and obligations of the buyer and the seller from the entity, but also be more perfect and convenient for the realization of the right.
【学位授予单位】：中国社会科学院研究生院
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D923.6
本文编号：2508642
[Abstract]:As a new type of shopping, online shopping has been welcomed by the public, not only is it convenient for people to live, but also a kind of life style for young people. At present, online shopping mall, such as net, outstanding Amazon, Jingdong Mall, has become a hot online store. But as the online shopping is becoming more and more prosperous, the various contradictions and disputes caused by the online shopping have been increasing, and the online shopping problem has become a hot spot of the complaints. As the "Children's book default" of the network on August 9,2011, the seller unilaterally cancels the order to cause the consumer's dispute. Therefore, the relevant legal problems of the online shopping contract gradually enter the field of the public, and become the hot spot of the research of experts and scholars. This paper is divided into five parts The first part simply introduces the characteristics and classification of the online shopping contract, and lays the foundation for the following discussion The second part starts with the two steps of the contract, analyzes the establishment of the online shopping contract, and analyzes the time and place of the establishment of the online shopping contract. Point. The third part is about the uncertainty of the identity of the subject of the online shopping contract and the authenticity of the electronic meaning representation, so as to ensure the life of the contract As a result of the fact that the online shopping is not a face-to-face consultation, but the form of electronic data is used for signing, the identity of the subject has certain uncertainty. The paper introduces the identity of the buyer and the seller. The expression of the electronic meaning in two cases of electronic error and computer obstacle is also analyzed. The fourth part aims at the main obligations of the buyer and the seller on the net, and the obligations of both the buyer and the seller in the case of the return and replacement and the payment of the goods, and analyzes the principle of the imputation and the way of the breach of the contract in the event of default, in particular the solution of online dispute on the online shopping. In the last part, according to some problems existing in the current online shopping contract, mainly the abuse of the group format contract, the violation of the privacy of the consumer's personal information, and the jurisdictional and evidence problems encountered in the judicial relief process, some construction has been proposed boldly. On the basis of the relevant provisions of the civil law and the contract law, it is hoped to solve some disputes of the online shopping, more of which is to rely on the complaints and the administrative means to solve the problems. No, they can't effectively protect the buyer's rights I hope that the advent of the e-commerce law will not only standardize the rights and obligations of the buyer and the seller from the entity, but also be more perfect and convenient for the realization of the right.
【学位授予单位】：中国社会科学院研究生院
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D923.6
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