论我国快递快件赔偿制度的完善

发布时间：2018-03-20 23:55

本文选题：快递快件　切入点：赔偿制度　出处：《宁波大学》2015年硕士论文　论文类型：学位论文

【摘要】：近年来我国快递产业发展迅速,为人们的生活带来了巨大的便利。但由于我国快递行业起步晚,相关制度并不完善,导致我国快递的申诉量和申诉率都很高,特别是在快递快件的赔偿方面。因此,本文针对快递快件赔偿制度中存在的问题进行分析,以期在今后的有关快递的立法中能有所改善,达到既有利于保护快递消费者的合法权益,又能促进我国快递企业发展的目标。全文根据快递快件赔偿制度缺陷的解决为路径展开论证,共分为四个部分。第一部分的主要内容是我国快递快件赔偿制度的立法现状和制度缺陷。通过对快递服务的行业法规以及有关快递赔偿的民事法规进行分析,从快件赔偿格式条款的无效情形、未保价限额赔偿的争议、实际价值与保价金额的争议、快递快件延误赔偿的漏洞、签收程序不合理等五个方面进行梳理,分析其存在的制度缺陷。本文第二部分对我国快递快件赔偿制度进行分析。首先,对快递快件赔偿制度中的基本问题进行阐述,主要论述赔偿请求的依据、请求赔偿的主体、赔偿的性质与范围、赔偿的归责原则以及举证责任等。其次,讨论赔偿制度的价值选择,通过保护消费者与扶持快递企业发展的价值博弈,得出本文论述的重点。本文的第三部分论述了我国快递快件赔偿制度的完善。本部分以第一、二部分的制度分析为基础,进而对我国快递快件的赔偿制度的完善提出建议。首先,从法律体系上进行完善,将现有快递快件赔偿的法律法规进行整合。其次,从立法内容上进行完善。结论部分论述了本文研究的意义。快递快件的赔偿制度是一个既关系到消费者权益保护又关系到快递企业发展的问题,过度倾向消费者权益的保护则会使企业背负上过重的赔偿负担不利于企业的发展;过度的扶持企业发展,又会使消费者的索赔难度上升不利于消费者权益的保护。因此,完善我国快递快件赔偿制度对于理论和实践两方面来说都有着重要的意义。
[Abstract]:The rapid development of express industry in China in recent years has brought great convenience to people's life. However, due to the late start of express delivery industry in China, the related system is not perfect, which leads to the high appeal volume and appeal rate of express delivery in our country. Especially in the aspect of the compensation of express delivery. Therefore, this paper analyzes the problems existing in the system of express courier compensation, with a view to improving the legislation on express delivery in the future. To achieve the goal of protecting the legitimate rights and interests of express delivery consumers and promoting the development of express delivery enterprises in China. It is divided into four parts. The main content of the first part is the current legislative situation and system defects of the express delivery compensation system in China. Through the analysis of the industry regulations of express delivery service and the civil law of express delivery compensation, It is combed from five aspects, such as the invalidation of the terms of the express payment format, the dispute over the uninsured price limit, the dispute between the actual value and the insured amount, the loophole in the delay compensation of express delivery, the unreasonable signing procedure, etc. The second part of this paper analyzes the compensation system of express courier in China. Firstly, it expounds the basic problems of the system, mainly discusses the basis of the claim, the main body of the claim. The nature and scope of compensation, the liability principle of compensation and the burden of proof etc. Secondly, the value selection of compensation system is discussed, and the value game between protecting consumers and supporting the development of express delivery enterprises is discussed. The third part of this paper discusses the perfection of China's express courier compensation system. This part is based on the system analysis of the first and second parts. And then put forward some suggestions on how to perfect the compensation system of express courier in our country. First, we should perfect the legal system, and integrate the existing laws and regulations of the compensation of express courier. Secondly, The conclusion part discusses the significance of this study. The compensation system of express express delivery is a problem related to the protection of consumers' rights and interests as well as the development of express delivery enterprises. Excessive propensity to protect the rights and interests of consumers will make enterprises bear an excessive burden of compensation against the development of enterprises; excessive support for the development of enterprises will also make it more difficult for consumers to claim compensation, which will not be conducive to the protection of consumers' rights and interests. It is of great significance for both theory and practice to perfect the compensation system of express delivery in China.
【学位授予单位】：宁波大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D922.296

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