代码共享航空承运人告知义务研究

发布时间：2018-04-05 20:40

本文选题：代码共享　切入点：计算机订座系统　出处：《中国民航大学》2017年硕士论文

【摘要】：代码共享运输作为航空承运人间合作多赢的一种航空运输方式,能够使航空承运人不投入成本就扩展了自身的航线网络,还能为航空旅客提供更多的航线选择,但是由于航空承运人在代码共享条件下未能充分履行告知义务而引发了诸多纠纷。美国和欧盟在其法律法规中明确规定航空承运人及其机票代理商必须清楚明白地告知消费者代码共享航班信息及实际承运人的身份,否则将被认定为欺诈行为。而我国仅从诚实信用原则和消费者权益保护方面对航空承运人告知义务的履行做出了一般性的规定。在实践中,导致航空承运人告知义务履行不当的原因主要有计算机订座系统造成的困扰、机票代理商不知或未如实告知代码共享信息、航空承运人对代码共享航班信息缺少有效公示、航空承运人的地面服务代理人未尽到信息明示和正确引导义务等。针对上述几种原因,同时借鉴美国和欧盟的相关规定,我们应该从告知义务的履行原则、告知义务的履行主体、告知义务的履行时间和方式、告知义务的告知范围及程度、告知义务的履行地点五个方面来规范代码共享条件下航空承运人告知义务的履行,以充分保障广大航空消费者的知情权,进而促进我国民航运输服务水平的提高。
[Abstract]:Code-sharing transport, as an air transport mode of multi-win cooperation between air carriers, can make air carriers expand their own route network without putting in the cost, and can also provide more route choices for air passengers.However, many disputes arise due to the carrier's failure to fully fulfill the obligation of notification under the condition of code sharing.The United States and the European Union have made it clear in their laws and regulations that air carriers and their air ticket agents must clearly inform consumers of the sharing of flight information and the identity of the actual carrier, otherwise they will be considered fraudulent.But our country only from the good faith principle and the consumer rights protection aspect has made the general stipulation to the air carrier's informing obligation.In practice, the main reasons leading to the improper performance of the air carrier's obligation to inform the air carrier are the troubles caused by the computer reservation system, and the airline ticket agents do not know or do not truthfully inform the code to share information.The air carrier lacks effective publicity to the code sharing flight information, and the air carrier's ground service agent fails to fulfill the obligation to express and guide the information correctly, and so on.In view of the above reasons and the relevant provisions of the United States and the European Union, we should make use of the principle of the performance of the obligation of notification, the subject of the performance of the obligation of notification, the time and manner of the performance of the obligation of notification, the scope and extent of the notification of the obligation of notification.In order to fully protect the right to know of the vast number of aviation consumers and to promote the improvement of the level of civil aviation transport service in China, five aspects of the place of performance of the obligation of notification are proposed to standardize the performance of the obligation of informing the air carrier under the condition of code sharing.
【学位授予单位】：中国民航大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D922.296

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