我国金融消费纠纷投诉处理机制研究

发布时间：2018-06-07 17:46

本文选题：金融消费纠纷 + 投诉处理机制　；参考：《当代经济管理》2016年04期

【摘要】：当前,为弥补传统金融消费纠纷处理机制存在非专业性以及非效率性等问题,在中国人民银行的主导下,我国先后在全国十余个市、县的人民银行中心支行设立了金融消费者权益保护中心,旨在建立统一的金融消费纠纷投诉处理平台。不过,当前的金融消费纠纷投诉处理机制尚存在法律依据缺失、统一的监管体系未建立、投诉处理机制缺乏效力约束等缺陷和不足,应当通过强化对金融消费者进行倾斜性法律保护、设置保护金融消费者的专门性机构以及完善金融消费纠纷的诉讼和非诉处理机制等途径,实现金融消费纠纷的依法快速解决。
[Abstract]:At present, in order to make up for the non-professional and non-efficiency problems existing in the traditional financial consumption dispute handling mechanism, under the leadership of the people's Bank of China, China has successively been in more than 10 cities throughout the country. The central branch of the people's Bank of China has set up the Financial Consumer Rights and interests Protection Center, which aims to establish a unified platform for handling financial consumer disputes. However, the current complaint handling mechanism for financial consumption disputes still lacks legal basis, a unified regulatory system has not been established, and the complaint handling mechanism lacks the effectiveness and constraints, and so on. We should strengthen the legal protection of financial consumers, set up special institutions to protect financial consumers, and improve the litigation and non-litigation mechanism of financial consumption disputes, so as to achieve the rapid resolution of financial consumption disputes according to law.
【作者单位】：西南政法大学法学院;重庆市南岸区人民检察院;
【基金】：重庆市社会科学规划培育项目《民事诉讼中间上诉制度研究》(2014PY26) 中国法学会部级法学研究课题《财政责任视野下的地方政府债务治理研究》(CLS(2014)D058) 西南政法大学校级科研项目《课税禁区的法治逻辑与实践路径》(2014XZQN-35)
【分类号】：D922.28;F832

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