朝阳市网络诉求案件调处机制研究
发布时间：2018-12-29 18:51
【摘要】：当前,我国正处于改革的攻坚期和发展的关键期,经济社会深刻变化,新矛盾、新问题层出不穷,网络诉求逐渐成为群众解决矛盾的重要手段之一。但是目前网络诉求案件的办理过程中仍有许多不完善之处,特别是在网络诉求调处机制的建设上,尚缺乏有效调处制度规范。如何构建行之有效的调处制度,确保网络诉求得到快捷高效处理,确保民意诉求得到有效反馈,是新时期网络诉求工作需要解决的重要问题。本文运用了文献分析方法、实地调查法、访谈法、SWOT分析法,首先分析了国内外网络诉求研究的现状,然后分析了朝阳市网络诉求办理和调处工作现有的情况,查找出目前网络诉求办理中出现的问题并深究其背后调处工作中存在的问题与漏洞。针对朝阳市目前网络诉求调处中存在的缺少部门间协调、绩效考评机制不完善、缺少诉求反馈机制、对案件缺少筛选和审核等问题,提出了符合朝阳本地实际的网络诉求调处新方案,新方案包括：搭建网络诉求新平台;设立完善规范的办理流程：完善绩效考评机制；增加绩效反馈环节;对诉求的内容和办理的情况进行定期的分析五个环节。运用SWOT分析法分析了新方案的可行性,提出了朝阳市网络诉求调处机制SWOT分析的战略建议,以期达到网络诉求得以便捷表达、公民诉求得以及时回应和有效解决的目的,从而保障政府与公民之间顺利的沟通与互动,有效地实现建设服务型政府的目标。最后提出了加强网络诉求工作保障,建立部门联动机制,加强对网络诉求调处人员的培训,设立诉求办理通报和奖惩机制,加强社会监督五点建议,以期能够改善朝阳网络诉求调处的现状,为朝阳市网络诉求工作的决策提供参考意见。
[Abstract]:At present, our country is in the critical period of reform and development, economic and social profound changes, new contradictions, new problems emerge one after another, network appeal gradually become one of the important means for the masses to solve contradictions. However, there are still many imperfections in the process of handling network appeal cases, especially in the construction of network appeal mediation mechanism, there is still a lack of effective mediation system norms. How to construct an effective mediation system, ensure that the network demands are dealt with quickly and efficiently, and ensure the public demand to get effective feedback, is an important problem that needs to be solved in the new period of network appeal work. Using the methods of literature analysis, field investigation, interview and SWOT analysis, this paper first analyzes the current situation of network appeal research at home and abroad, and then analyzes the existing situation of network appeal management and mediation work in Chaoyang City. This paper finds out the problems existing in the management of network appeal and probes deeply into the problems and loopholes existing in the mediation work behind them. In view of the lack of inter-departmental coordination, the imperfect performance appraisal mechanism, the lack of demand feedback mechanism, the lack of screening and auditing of cases in Chaoyang City, Put forward a new scheme of network appeal mediation in line with the local reality of Chaoyang. The new scheme includes: building a new platform for network appeal; Set up the perfect standard management process: perfect the performance appraisal mechanism; Increase performance feedback; analyze the content and handling of the appeal regularly. This paper analyzes the feasibility of the new scheme by using SWOT analysis method, and puts forward the strategic suggestions of the SWOT analysis of the network appeal mediation mechanism in Chaoyang City, in order to achieve the purpose of convenient expression of the network appeal and timely response and effective solution of the citizen's demand. In order to ensure the smooth communication and interaction between the government and citizens, effectively achieve the goal of building a service-oriented government. Finally, the paper puts forward five suggestions: strengthening the network appeal work guarantee, establishing the department linkage mechanism, strengthening the training of the network appeal mediation staff, setting up the appeal handling notification and reward and punishment mechanism, and strengthening the social supervision. In order to improve the status quo of Chaoyang network appeal mediation, and provide reference for the decision of Chaoyang network appeal.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D926;G206
本文编号：2395244
[Abstract]:At present, our country is in the critical period of reform and development, economic and social profound changes, new contradictions, new problems emerge one after another, network appeal gradually become one of the important means for the masses to solve contradictions. However, there are still many imperfections in the process of handling network appeal cases, especially in the construction of network appeal mediation mechanism, there is still a lack of effective mediation system norms. How to construct an effective mediation system, ensure that the network demands are dealt with quickly and efficiently, and ensure the public demand to get effective feedback, is an important problem that needs to be solved in the new period of network appeal work. Using the methods of literature analysis, field investigation, interview and SWOT analysis, this paper first analyzes the current situation of network appeal research at home and abroad, and then analyzes the existing situation of network appeal management and mediation work in Chaoyang City. This paper finds out the problems existing in the management of network appeal and probes deeply into the problems and loopholes existing in the mediation work behind them. In view of the lack of inter-departmental coordination, the imperfect performance appraisal mechanism, the lack of demand feedback mechanism, the lack of screening and auditing of cases in Chaoyang City, Put forward a new scheme of network appeal mediation in line with the local reality of Chaoyang. The new scheme includes: building a new platform for network appeal; Set up the perfect standard management process: perfect the performance appraisal mechanism; Increase performance feedback; analyze the content and handling of the appeal regularly. This paper analyzes the feasibility of the new scheme by using SWOT analysis method, and puts forward the strategic suggestions of the SWOT analysis of the network appeal mediation mechanism in Chaoyang City, in order to achieve the purpose of convenient expression of the network appeal and timely response and effective solution of the citizen's demand. In order to ensure the smooth communication and interaction between the government and citizens, effectively achieve the goal of building a service-oriented government. Finally, the paper puts forward five suggestions: strengthening the network appeal work guarantee, establishing the department linkage mechanism, strengthening the training of the network appeal mediation staff, setting up the appeal handling notification and reward and punishment mechanism, and strengthening the social supervision. In order to improve the status quo of Chaoyang network appeal mediation, and provide reference for the decision of Chaoyang network appeal.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D926;G206
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