全专业零距离服务模式的构建与实践

发布时间：2018-01-12 15:15

  本文关键词：全专业零距离服务模式的构建与实践　出处：《电力需求侧管理》2017年02期 　论文类型：期刊论文

  更多相关文章： 供电服务模式 服务品质 服务协同 客户满意度

【摘要】：为了更好地响应客户多样化需求,提升企业管理水平和品牌形象,适应电力体制改革,以客户导向为出发点,立足于对客户需求的超前感知和快速响应,福建省电力公司围绕面向客户感知、面向基础管理、面向市场竞争3个方面,构建全新的"全专业零距离"服务模式,形成以客户需求为触发,营销、规划、建设、运行、检修等各专业等距离改进、提升服务的管理新格局,有效宣贯客户导向理念,提升服务品质,强化服务协同,深化渠道应用,进一步提高客户满意度。
[Abstract]:In order to better respond to the diversified needs of customers, improve the level of enterprise management and brand image, adapt to the reform of the power system, take customer orientation as the starting point, based on the customer needs of the leading perception and rapid response. Focusing on three aspects of customer oriented perception, basic management and market competition, Fujian Electric Power Company constructs a new "all-professional zero-distance" service model, which is triggered by customer demand, marketing and planning. Construction, operation, overhaul and other professional equidistant improvement, improve the new pattern of service management, effectively promote the concept of customer orientation, improve service quality, strengthen service coordination, deepen the application of channels. Further improve customer satisfaction.
【作者单位】： 国网福建省电力有限公司;
【分类号】：F426.61
【正文快照】： Construct and practice of full professional and zero distance service modeYAN Xiao-tian(State Grid Fujian Electric Power Company,Fuzhou 350003,China)随着社会的进步和经济的发展,消费者的需求越来越多样化,同时,移动互联网等技术日新月异的发展,使客户对服务提出，

本文编号：1414794