A公司业务流程改进研究

发布时间：2018-03-07 06:29

本文选题：服装企业　切入点：流程管理　出处：《东华大学》2017年硕士论文　论文类型：学位论文

【摘要】：流程管理是管理大师迈克尔·哈默在上世纪90年代提出的概念,随着这一概念及相关理论的发展和应用,现在很多企业已经将业务流程的管理水平作为企业成功要素的重要参考标准之一。许多企业为了提高在行业内的竞争力,已经将流程体系的建设以及流程管理的日常工作提上日程,冀希望建立规范、明确、有序的流程体系,同时又能确保组织灵活有效率。在此基础上进行业务流程的不断改进,能够达成企业的战略目标和绩效目标。本文以服装企业A公司业务流程管理改进为研究对象,通过调查研究和文献检索的方法收集研究资料,综合A公司所在的服装行业特征,并借鉴总结前人研究成果,对A公司流程管理的完善和改进开展实证研究,期望能够将A公司的业务流程管理能力带上一个新的台阶。业务流程的改进有助于提高公司内部运营协调能力,可以帮助公司完成战略布局和发展,并在一定程度上提高公司应对市场变化的能力。但是,给快速发展企业建立规范化的业务流程,无异于给一辆飞驰的火车更换车轮。如何建立完善的业务流程体系,并在此基础上进行改进,是摆在A公司面前的一道迫切需要解决的难题。同时,为A公司设计一个可以进行持续改进的流程管理机制,确保流程优化结果能够切实落地,保障流程优化后的执行刚性,建立面向流程的组织文化,也是A公司需要迫切解决的一个问题。因此,本文将流程管理的理论与A公司企业实际制度流程管理实践结合,探寻如何在A公司的现有业务流程体系中,识别流程存在的问题并对其进行改进。首先,本文将梳理近年来流程管理理论和实践经验,并对比分析各类流程管理理论的优点和缺点。其次,本文从A公司发展历程、流程管理现状、当前流程管理过程中的组织问题、设计问题和信息化问题着手,探讨A公司流程体系建设中存在的潜在问题。最后,本文提出具体的、适用于A公司的流程改进优化方向,并对流程框架、流程分类分级提出建议和意见,最终为A公司设计一套实用的流程管理组织和流程改进工具。
[Abstract]:Process management is a concept put forward by the management guru Michael Hammer in -10s, and with the development and application of this concept and related theories, At present, many enterprises have taken the management level of business process as one of the important reference criteria for the success factors of enterprises. Many enterprises in order to improve their competitiveness in the industry, The construction of process system and the daily work of process management have been put on the agenda, hoping to establish a standardized, clear and orderly process system, and at the same time to ensure the flexibility and efficiency of the organization. This paper takes the improvement of business process management of clothing company A as the research object, collects the research data through the method of investigation and research and literature retrieval, synthesizes the clothing industry characteristic of A company. And draw lessons from the previous research results, and carry out empirical research on the improvement and improvement of process management in A Company. It is expected that the business process management ability of company A will be taken to a new level. The improvement of business process will help to improve the internal operation coordination ability of the company and help the company to complete the strategic layout and development. And to a certain extent improve the ability of the company to cope with market changes. However, to establish a standardized business process for the rapid development of enterprises is tantamount to replacing the wheels of a speeding train, and how to establish a sound business process system, It is an urgent problem for company A to improve on this basis. At the same time, a process management mechanism that can be continuously improved is designed for A company to ensure that the results of process optimization can really fall to the ground. It is also an urgent problem for company A to ensure the rigidity of execution after process optimization and to establish a process-oriented organizational culture. Therefore, this paper combines the theory of process management with the practice of practical system process management in company A. This paper explores how to identify and improve the existing problems in the existing business process system of company A. firstly, this paper will comb the theory and practical experience of process management in recent years. The advantages and disadvantages of all kinds of process management theories are compared and analyzed. Secondly, this paper starts with the development course, the current situation of process management, the organizational problems, the design problems and the information problems in the process of process management. This paper discusses the potential problems in the process system construction of A Company. Finally, this paper puts forward the specific and suitable direction of process improvement and optimization for A Company, and puts forward some suggestions and suggestions on the process framework, process classification and classification. Finally, a set of practical process management organization and process improvement tools are designed for A Company.
【学位授予单位】：东华大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F426.86

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