设计企业服务创新的纵向研究:发展阶段与模式演化

发布时间：2018-03-14 00:11

本文选题：设计企业　切入点：发展阶段　出处：《东北大学学报(社会科学版)》2017年03期 　论文类型：期刊论文

【摘要】：通过考察国内某大型设计企业2000—2013年的服务创新历程,发现设计企业的服务创新具有四个阶段,分别对应"单项设计服务""纵向一体设计服务""横向跨界设计服务""设计管理服务"等设计服务内容,以及"对象层面""流程层面""情境层面""整合层面"等设计服务理念。其中,设计服务内容与设计服务理念相互依存、密不可分。此外,四个阶段的设计服务创新模式也并非固定,而是依次呈现出"基于主导专家""基于支持技术""基于业务团队""基于联盟网络"等相异类型,服务创新模式影响了同阶段的设计服务内容与服务理念再而作用于企业的服务绩效。服务创新模式的演化过程是设计企业服务跃升的内在机制。
[Abstract]:By reviewing the service innovation process of a large domestic design enterprise from 2000 to 2013, it is found that there are four stages in the service innovation of the design enterprise. Corresponding to "single design service", "vertical integrated design service", "horizontal cross-border design service", "design management service" and so on. And "object level", "process level", "situation level", "integration level" and so on. Among them, design service content and design service concept are interdependent and inseparable. The design service innovation mode of the four stages is not fixed, but shows different types such as "based on leading experts", "based on support technology", "based on business team", "based on alliance network", etc. Service innovation mode affects the service performance of the same stage of design service content and service idea, and the evolution process of service innovation mode is the internal mechanism of design enterprise service leap.
【作者单位】：中山大学管理学院;广东工业大学通识教育中心;
【基金】：国家自然科学基金资助项目(71103075) 广州市哲学社会科学资助项目(16ZS0172)
【分类号】：F425

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