FC公司员工满意度提升策略研究

发布时间：2018-06-14 20:18

本文选题：FC公司 + 员工满意度　；参考：《吉林大学》2017年硕士论文

【摘要】：随着中国汽车行业的蓬勃繁荣及现在趋于平稳常态化的发展,特别是自主汽车企业的蒸蒸日上和厚积薄发,FC公司作为自主汽车行业里的领头羊,其自身发展备受关注。企业管理的理想状态是客户满意和员工满意,而且只有满意的员工才会有满意的顾客。员工满意是企业最终用户满意的保证,切实提高企业员工满意度,是关系企业凝聚力与长远竞争力的重要管理问题。因此,对企业来说,通过管理的改善提升员工满意度是至关重要的。倾听员工真实的声音,查出公司管理上各方面的问题,认真制定完善计划和改进措施,不断提高员工对公司的满意度和信任度,培养员工对企业的认同感和归属感,才能增强员工对企业的凝聚力和向心力。只有提升员工满意度,促进员工忠诚度和敬业度,员工愿意为企业付出,愿意留在企业,让员工成为企业的主人,进而降低企业人力成本,才能保证企业良好发展,实现企业发展盈利。本文以FC公司员工为研究对象,应用文献引用,理论分析,调研问卷和实际经验等方法进行研究。文章主要的理论基础包括马斯洛需求层次理论,激励保健双因理论,X理论和Y理论,期望理论,目标设置理论,公平理论,强化理论,归因理论和挫折理论等。对FC公司发展现状及员工现状进行概述,进一步采用调查问卷和员工访谈两种形式对员工满意度进行调研,其中对于员工满意度的测量设置5个一级指标,20个二级指标,共计85道题。针对不同群体的调研统计结果进行的满意度驱动因素问题分析,最后得出要在直接领导,质量管理,客户导向,职业机会,奖励/认可,愿景传递,员工关怀,福利,高层领导,绩效管理和薪酬等11个方面进行关注和提升改进。同时FC公司从上到下,各部门联动,在企业组织,资金投入,制度流程方面进行保障。
[Abstract]:With the vigorous prosperity of China's automobile industry and the steady and regular development of the auto industry, especially the development of the independent automobile enterprises, as the leader of the independent automobile industry, its own development has been paid much attention to. The ideal state of enterprise management is customer satisfaction and employee satisfaction, and only satisfied employees will have satisfied customers. Employee satisfaction is the guarantee of enterprise end-user satisfaction. Improving employee satisfaction is an important management problem related to enterprise cohesion and long-term competitiveness. Therefore, it is very important for enterprises to improve employee satisfaction through management improvement. Listen to the real voice of the employees, find out the problems in the management of the company, carefully formulate the perfect plan and improvement measures, continuously improve the employee's satisfaction and trust to the company, cultivate the employee's sense of identity and belonging to the enterprise, In order to enhance the cohesion of employees to the enterprise and centripetal force. Only by improving employee satisfaction, promoting employee loyalty and engagement, and willing to pay for the enterprise, willing to stay in the enterprise, let the staff become the master of the enterprise, and then reduce the human cost of the enterprise, can ensure the good development of the enterprise. To realize the profit of enterprise development. In this paper, FC employees as the research object, the application of literature citation, theoretical analysis, questionnaire and practical experience and other methods to study. The main theoretical basis of this paper includes Maslow's hierarchy of needs theory, incentive health care double factor theory X and Y theory, expectation theory, goal setting theory, fair theory, reinforcement theory, attribution theory and frustration theory, etc. This paper summarizes the status quo of FC company's development and employees' status, and makes further investigation on employee satisfaction by questionnaire and employee interview. Among them, the measurement of employee satisfaction is divided into five first-level indexes and 20 second-level indexes. A total of 85 questions. This paper analyzes the driving factors of satisfaction based on the statistical results of different groups, and concludes that direct leadership, quality management, customer orientation, career opportunities, rewards / recognition, vision delivery, employee care, welfare, Senior leadership, performance management and compensation and other 11 aspects of attention and improvement. At the same time, FC company from top to bottom, departments linkage, in enterprise organization, capital investment, institutional processes to ensure.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F426.471

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