上海工商银行M支行青年员工工作压力及其对工作态度影响研究

发布时间：2017-12-31 03:10

本文关键词：上海工商银行M支行青年员工工作压力及其对工作态度影响研究　出处：《上海交通大学》2013年硕士论文　论文类型：学位论文

【摘要】：近年来，越来越多年轻的高学历员工加入到工商银行，在银行业日益激烈的竞争环境下，他们的工作要求越来越高，，工作压力日益加剧。本研究正是在这样的背景下，找寻青年员工的主要的工作压力源，探讨工作压力与工作态度之间的关系，并引入了两个调节变量：组织支持和家庭关爱，探讨二者在工作压力与工作态度的关系中所起的调节作用。在文献研究的基础上，本研究以工商银行上海分行M支行的284名青年员工为调查对象展开问卷调查，主要运用SPSS17.0对统计数据进行了问卷的信度与效度检验、T检验分析、单因素方差分析、相关分析以及回归分析等。本研究的主要结论如下：第一：M支行青年员工最主要的工作压力源为：工作与家庭冲突、工作超载和职业发展受阻的压力。第二：不同控制变量的青年员工在各个工作压力源上存在差异：不同学历、不同岗位、不同职位的员工在工作与家庭冲突这一方面存在显著的差异；不同职位的员工同时在职业发展受阻这方面存在显著的差异。第三：大多数工作压力源与工作态度呈负相关关系：在工作满意度方面，职业发展受阻、角色模糊和人际关系紧张这三个压力源和工作满意度呈现明显的显著性负相关关系。在工作投入方面，这三方面的工作压力同样与工作投入呈现明显的显著性负相关。另两个工作压力源：工作超载和家庭冲突与工作投入呈现正相关关系。第四：组织支持和家庭关爱这两个调节变量对工作满意度和工作投入均呈现显著正相关关系。第五：调节变量对于各工作压力源和工作态度的关系的调节作用如下：组织支持对由家庭冲突导致的工作压力和工作满意度的关系具有减缓作用；组织支持对由职业发展受阻导致的工作压力和工作投入的关系具有减缓作用；家庭关爱对由人际关系紧张导致的工作压力和工作满意度的关系具有增强作用；家庭关爱对由工作超载导致的工作压力和工作投入的关系具有增强作用；家庭关爱对由职业发展受阻导致的工作压力和工作投入的关系具有减缓作用。
[Abstract]:In recent years, more and more young highly educated employees to join the commercial bank, the banking industry in the increasingly fierce competitive environment, requiring them to work more and more high, the working pressure is increasing. This research is in this context, to find the main source of work pressure of young employees, to explore the relationship between job stress and work attitude, and introduces two adjustment variables: organizational support and the moderating role of family care, explores the relationship between the two in job stress and job attitude in.
On the basis of literature research, this research carries on the questionnaire survey to 284 young employees in Shanghai branch of ICBC M branch as the research object, the main use of SPSS17.0 to test the reliability and validity of the questionnaire statistics, T test, single factor variance analysis, correlation analysis and regression analysis.
The main conclusions of this study are as follows:
First: the main stressors of the M Branch Youth employees are the pressure of work and family conflict, job overload and career development.
Second: there are differences in different control variables of young employees in various sources of work pressure on different degree, different positions, different staff positions have significant difference in this aspect of work and family conflict; the staff of different positions at the same time in the occupation development is blocked in the presence of significant differences.
Third: most of the work pressure source has a negative correlation with work attitude: job satisfaction, occupation development, role ambiguity and interpersonal relationship of the three stressors and job satisfaction showed significantly negative correlation. Work engagement, these three aspects of the work pressure and job involvement has significant difference the obvious negative correlation. The other two sources of work pressure: work overload and family conflict and job involvement is positively correlated.
Fourth: the two regulatory variables, organizational support and family care, have a significant positive correlation with job satisfaction and job input.
The following fifth: the moderating effects of regulating variable for each source of job stress and job attitude: organizational support could slow down the relationship of family conflict caused by work stress and job satisfaction; organizational support has protective effect on caused by occupation hindered the development of the work stress and work engagement; family care of by interpersonal tensions lead to job stress and job satisfaction is enhanced; family care can enhance the effect on the relationship between work overload caused by work stress and work engagement; family care has protective effect on relationship caused by occupation hindered the development of the work stress and work engagement.

【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F832.33;F272.92

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