银行电子渠道综合平台的应用与研究

发布时间：2018-04-03 21:58

本文选题：银行业务　切入点：渠道整合　出处：《南京理工大学》2013年硕士论文

【摘要】：伴随着银行业电子化的日趋完善,呈现在人们面前的不再是单一的柜台和人工服务,ATM自助设备、网上银行、手机银行、电话银行等非传统的业务办理渠道已经被越来越多客户接纳和使用。简单的操作、快捷迅速的处理速度是电子系统带给人们最主要的便利,但是在这一切迅速发展的同时,不同的软件厂商以及不同的渠道之间的差异使得银行业务的拓展与整合变得十分困难。本文所研究的内容旨在帮助银行整合多个渠道之间的业务,提高业务处理效率,降低不同系统交互过程的错误率,使银行能够更简便地拓展业务。许多银行近年已经逐步地完成了大部分渠道间的系统整合,其中碰到的一些问题和未来的发展方向,也是本文将叙述和展望的重要内容。
[Abstract]:With the development of electronic banking, people are no longer facing a single counter and manual services ATM self-help equipment, Internet banking, mobile banking,Telephone banking and other non-traditional business processing channels have been accepted and used by more and more customers.Simple operation, fast processing speed is the most important convenience brought by electronic system, but at the same time,Different software manufacturers and different channels make the expansion and integration of banking business very difficult.The purpose of this paper is to help banks integrate the business between multiple channels, improve the efficiency of business processing, reduce the error rate of different systems interaction process, and enable banks to expand their business more easily.Many banks have gradually completed the system integration among most channels in recent years. Some problems encountered and the future development direction are also the important contents of this paper.
【学位授予单位】：南京理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F830.49;TP311.52

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