XX银行服务运营问题研究

发布时间：2018-05-24 22:01

本文选题：银行 + 服务　；参考：《黑龙江大学》2013年硕士论文

【摘要】：随着我国改革开放不断深入，银行业的竞争越来越激烈，如何巩固现有市场，维持并发展当前地位，已成为XX银行当务之急。在银行业的竞争中，服务运营水平是衡量银行综合竞争力的重要指标，对XX银行未来发展起决定性作用。 XX银行在上市以后，服务运营问题不断暴露，为了能够在竞争中的获得优势，就需要深入发掘问题并找到相应对策。本文首先描述了XX银行服务运营现状，并根据现状提出问题，，接下来分析了导致问题的三方面因素，最后针对问题提出了五大对策和对策的实施保障。文章紧紧围绕“XX银行服务运营问题研究”这一题目，内容均来自于对XX银行实际运营情况的探索和总结，对全面提升XX银行服务运营水平有着较强的现实意义。
[Abstract]:With the deepening of China's reform and opening up, the competition of the banking industry is becoming more and more fierce. How to consolidate the existing market, maintain and develop the current status, has become the urgent task of XX Bank. In the competition of banking, the level of service operation is an important index to measure the comprehensive competitiveness of banks, which plays a decisive role in the future development of XX Bank. After XX bank listed on the market, the service operation problem is exposed constantly, in order to obtain the superiority in the competition, it needs to dig into the problem deeply and find the corresponding countermeasure. This paper first describes the current situation of XX bank service operation and puts forward the problems according to the current situation. Then it analyzes the three factors that lead to the problems and finally puts forward five countermeasures and the implementation of countermeasures to the problems. This paper focuses on the topic of "study on XX Bank's Service Operation", which comes from the exploration and summary of XX Bank's actual operation, and has a strong practical significance to improve the XX Bank's service operation level in an all-round way.
【学位授予单位】：黑龙江大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F832.33;F272.3

【参考文献】