ABOC银行一般业务凭证标准化管理的分析与优化

发布时间：2018-05-27 18:06

本文选题：运营管理 + 一般业务凭证　；参考：《河北工业大学》2013年硕士论文

【摘要】：近年来随着市场竞争压力的日益剧增，我国商业银行均致力于业务经营转型，对长期以来自身业务流程及相关组织架构进行深刻反思，将更多的精力及资源配置从单纯的网点扩张、产品竞赛转换到流程优化建设，提升运营效率上来。本文在梳理ABOC银行一般业务凭证现有管理流程的基础上，结合标准化管理及精益管理的相关理念，对大型商业银行的一般业务凭证管理流程进行了分析并结合金融业发展趋势提出了可行性的发展建议。本文主要按照“发现问题—分析问题—给出解决方案—分析方案可行性”的脉络进行展开。第一章主要简要介绍了ABOC银行的企业概况，并对本文的研究意义、背景及主要内容、研究重点、选题意义等加以陈述。第二章对本文研究所涉及的标准化及精益管理的理论基础予以简要概述，说明国内外研究现状。第三章主要通过对ABOC银行一般业务凭证流程现状的分析和研究，结合实际情况对流程的设置及发展情况中存在的问题进行了深入分析。第四章结合标准化管理及精益管理的相关理念，结合商业银行业务流程特点，，对一般业务凭证的管理流程进行梳理和分析，并提出优化思路和具体的实施方案。将整个标准化管理工作分为四个阶段，即基础工作（准备阶段），该阶段主要是确立标准化管理工作的领导小组及提升其在企业内部的认同度；第一阶段工作主要内容为建立管理规范，确立管理标准，使生产系统具备柔性；第二阶段为具体实施阶段，主要内容为按照标准化规范重建一般业务凭证体系，并对柜面作业建立详细的作业标准；第三阶段为延伸阶段，在凭证标准化、柜面作业规范化的基础上，可将于一般业务凭证相关的外延设备及服务体系也纳入标准化管理范畴，在严格控制运营成本的基础上有效提升作业效率。
[Abstract]:In recent years, with the increasing pressure of market competition, Chinese commercial banks are committed to business transformation, and deeply reflect on their own business processes and related organizational structure for a long time. More energy and resource allocation from pure network expansion, product competition to process optimization to improve operational efficiency. On the basis of combing the existing management process of ABOC bank's general business voucher, this paper combines the related concepts of standardized management and lean management. This paper analyzes the general business voucher management process of large commercial banks and puts forward feasible development suggestions combined with the development trend of the financial industry. This paper is mainly carried out according to the context of "finding problem-analyzing problem-giving solution-analyzing scheme feasibility". The first chapter mainly introduces the general situation of ABOC Bank, and describes the significance, background and main content of this paper, the focus of the research, the significance of the selected topic and so on. The second chapter gives a brief overview of the theoretical basis of standardization and lean management, and explains the current research situation at home and abroad. The third chapter mainly through the ABOC bank general business voucher process present situation analysis and the research, unifies the actual situation to the process establishment and the development situation existence question has carried on the thorough analysis. The fourth chapter combines the relevant concepts of standardized management and lean management, combined with the characteristics of business processes of commercial banks, to sort out and analyze the general business voucher management process, and put forward the optimization ideas and specific implementation plan. The whole standardization management work is divided into four stages, namely, basic work (preparation stage), which is mainly to establish the leading group of standardization management work and to enhance its identity degree within the enterprise; The main content of the first stage of the work is to establish management norms, establish management standards and make the production system flexible; the second stage is the concrete implementation stage, and the main content is to rebuild the general business voucher system according to the standardized norms, The third stage is the extension stage. On the basis of the standardization of vouchers and counter operations, the extension equipment and service system related to general business vouchers can also be brought into the scope of standardized management. In strict control of operating costs on the basis of effective operation efficiency.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272;F832.3

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