金融资产管理公司IT服务外包全过程管理研究

发布时间：2018-06-06 12:24

本文选题：IT + 服务外包　；参考：《北京交通大学》2013年硕士论文

【摘要】：全球IT服务外包市场持续升温,当前,金融行业是全球外包服务最大的市场之一,IT服务外包业务在金融领域获得了迅猛发展,发展前景良好。金融资产管理公司作为金融行业的一个特殊子行业,IT系统有其自身的一些特点,如技术集中、资金密集,信息系统数量多且大多规模不大,对安全和服务都有着较高的要求。金融资产管理公司的IT部门不是企业的核心业务部门,面临人员编制少、技术水平不高等问题。如何建设、管理复杂的IT生产环境是每个企业都需要面对的课题,因此专业化的IT服务外包应运而生。随着IT服务外包的蓬勃发展,也面临着诸如安全、人员、管理及服务质量等问题亟待解决。本文重点着力于IT服务外包在转型下金融资产管理公司的服务体验,通过调研、访谈等方式梳理出金融资产管理公司目前存在的各类实际问题,抽取出全过程管理理念。针对IT服务外包过程中两个并行的生命周期：IT服务外包的管理生命周期及项目生命周期进行分析。在IT服务外包管理生命周期,完成风险识别,风险分析,风险处置,持续改进。在IT服务外包项目生命周期的三个阶段：IT服务外包前、IT服务外包中、IT服务外包后进行全方位管控,同时将IT服务外包管理生命周期的具体内容作用于IT服务外包项目生命周期的每一个阶段。全过程管理的精髓是：在整个IT服务外包的过程中从立项开始直到项目执行完毕分阶段进行全程跟踪与控制,做到精细化管理,突出流程控制,结果导向,不断完善。本文以A金融资产管理公司为例对IT服务外包全过程管理的应用进行了实证分析。 IT风险是企业风险管控的重要组成部分,通过对IT服务外包进行全过程的管理,可以降低企业风险,同时可以让和金融资产管理公司业务类似的中小型金融企业IT部门借助分析结果,规避IT服务外包过程中的共性问题,优化管理制度和规范,提高投入产出比。
[Abstract]:The global IT service outsourcing market continues to heat up. At present, the financial industry is one of the largest outsourcing services market in the world. The IT service outsourcing business has developed rapidly in the financial field, and the development prospects are good. As a special sub-industry of financial industry, financial asset management company has its own characteristics, such as technology concentration, capital intensive, large number and small scale of information system, and high requirements for security and service. The IT department of the financial asset management company is not the core business department of the enterprise. How to build and manage the complex IT production environment is a problem that every enterprise has to face, so specialized IT service outsourcing emerges as the times require. With the rapid development of IT service outsourcing, many problems such as security, personnel, management and service quality need to be solved. This paper focuses on the IT outsourcing in the transformation of financial asset management company service experience, through research, interviews and other ways to sort out the current financial asset management company of all kinds of practical problems, extract out the whole process management concept. This paper analyzes the management life cycle and project life cycle of IT service outsourcing with two parallel life cycles: one is IT service outsourcing, the other is the management lifecycle of IT service outsourcing. Complete risk identification, risk analysis, risk management, continuous improvement in IT service outsourcing management lifecycle. Three phases in the life cycle of IT services outsourcing project: before IT services outsourcing, after IT services outsourcing, At the same time, the specific contents of IT service outsourcing management lifecycle are applied to each stage of IT service outsourcing project life cycle. The essence of the whole process management is: in the whole IT service outsourcing process from the start of the project to the completion of the project to complete the whole process of tracking and control, to achieve fine management, stress process control, result oriented, continuous improvement. This paper takes A Financial Asset Management Company as an example to analyze the application of IT service outsourcing in the whole process management. It risk is an important part of enterprise risk management. Through the whole process management of IT service outsourcing, enterprise risk can be reduced. At the same time, the IT department of the small and medium-sized financial enterprises similar to the financial asset management company can avoid the common problems in the process of IT service outsourcing, optimize the management system and norms, and improve the input-output ratio.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272;F831.2

【参考文献】