CT银行客户经理绩效考核方案优化
发布时间：2018-10-25 17:54
【摘要】：绩效考核是绩效管理的核心,也是人力资源管理系统的一个重要组成部分,建立一个科学有效的绩效考核方案关系到整个管理系统的有效运转。在经济全球化时代条件下,对国内商业银行来说,如何设计一套满足现代商业银行市场竞争需要、推动自身良性可持续发展的员工绩效考核方案,是一个重大课题。而客户经理是银行与客户进行沟通的桥梁,在银行的市场拓展和日常经营中起到举足轻重的作用,银行对客户经理人员的绩效考核、评价、激励机制是否公平、有效将直接关系到全行经营成果的实现。鉴于此,本文从绩效考核的理论和方法出发,结合CT银行的实际绩效考核情况,全面探讨了CT银行客户经理绩效考核方案的设计问题,并提出优化建议。 本文首先阐述了绩效考核方法和工具以及商业银行绩效管理的研究现状；然后,通过介绍现阶段CT银行客户经理制实施的基本情况,对客户经理绩效考核指标方案着重进行了调查研究,分析了在绩效考核内容和方法方面存在的问题。针对CT银行客户经理绩效考核中存在的问题,作者对CT银行绩效考核方案进行了优化设计,并结合CT银行的实际情况讨论了绩效考核结果在管理实践中的应用。最后,从制度、技术和人员三个方面提出保障CT银行客户经理绩效考核方案实施的对策建议,从而保障绩效考核的顺利进行。
[Abstract]:Performance appraisal is not only the core of performance management, but also an important part of human resource management system. The establishment of a scientific and effective performance appraisal scheme is related to the effective operation of the whole management system. In the era of economic globalization, it is an important task for domestic commercial banks to design a set of employee performance appraisal scheme to meet the market competition needs of modern commercial banks and to promote their own healthy and sustainable development. The account manager is the bridge between the bank and the customer, and plays an important role in the market expansion and daily operation of the bank. The performance appraisal, evaluation and incentive mechanism of the bank to the customer manager are fair or not. Effective will be directly related to the implementation of the Bank's business results. In view of this, based on the theory and method of performance appraisal, combined with the actual performance appraisal of CT bank, this paper discusses the design of customer manager performance appraisal scheme of CT bank, and puts forward some suggestions for optimization. This paper first describes the methods and tools of performance appraisal and the research status of performance management in commercial banks, and then introduces the basic situation of the implementation of customer manager system in CT bank at present. This paper focuses on the investigation and research on the performance appraisal index scheme of the customer manager, and analyzes the problems in the content and method of the performance appraisal. Aiming at the problems existing in the performance appraisal of the customer manager of CT Bank, the author optimizes the design of the performance appraisal scheme of the CT Bank, and discusses the application of the result of the performance Appraisal in the management practice combined with the actual situation of the CT Bank. Finally, from the system, technology and personnel three aspects to ensure the implementation of CT bank customer manager performance evaluation scheme, the implementation of countermeasures and suggestions to ensure the smooth implementation of performance appraisal.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F832.33
本文编号：2294392
[Abstract]:Performance appraisal is not only the core of performance management, but also an important part of human resource management system. The establishment of a scientific and effective performance appraisal scheme is related to the effective operation of the whole management system. In the era of economic globalization, it is an important task for domestic commercial banks to design a set of employee performance appraisal scheme to meet the market competition needs of modern commercial banks and to promote their own healthy and sustainable development. The account manager is the bridge between the bank and the customer, and plays an important role in the market expansion and daily operation of the bank. The performance appraisal, evaluation and incentive mechanism of the bank to the customer manager are fair or not. Effective will be directly related to the implementation of the Bank's business results. In view of this, based on the theory and method of performance appraisal, combined with the actual performance appraisal of CT bank, this paper discusses the design of customer manager performance appraisal scheme of CT bank, and puts forward some suggestions for optimization. This paper first describes the methods and tools of performance appraisal and the research status of performance management in commercial banks, and then introduces the basic situation of the implementation of customer manager system in CT bank at present. This paper focuses on the investigation and research on the performance appraisal index scheme of the customer manager, and analyzes the problems in the content and method of the performance appraisal. Aiming at the problems existing in the performance appraisal of the customer manager of CT Bank, the author optimizes the design of the performance appraisal scheme of the CT Bank, and discusses the application of the result of the performance Appraisal in the management practice combined with the actual situation of the CT Bank. Finally, from the system, technology and personnel three aspects to ensure the implementation of CT bank customer manager performance evaluation scheme, the implementation of countermeasures and suggestions to ensure the smooth implementation of performance appraisal.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F832.33
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