中国能源财务有限公司IT运维共享服务管理项目研究

发布时间：2017-12-31 06:01

本文关键词：中国能源财务有限公司IT运维共享服务管理项目研究　出处：《吉林大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着知识经济的发展和信息技术的变革,全球经济进入一体化时代。跨国公司面临新的格局和市场环境,对公司的发展提出新的挑战和考验:如何运用信息技术的手段实现经营管理质量的提升成为企业研发的重点。20世纪八十年代,ITIL理论和共享服务中心理论提出并应用于大型集团公司。基于ITIL的理论实践,建立共享服务中心,企业可以有效集中社会的信息化服务的资源。通过大规模的标准设立,以及合理化的管理,最终实现了降低企业日常运营成本的目的。本文介绍了在大背景下的IT运维管理、共享服务理论模式以及理论模型。充分体现共享服务在企业中发挥的信息共享和传递再利用的职能。本文深入分析了中国能源财务有限公司在IT运维工作发展中,人员和设备不断增加,系统不断开发上线,IT管理规模不断扩大,出现机构设置庞大,服务质量标准混乱,服务职责划分不清,服务效率低下等问题。把IT运维管理和共享服务有效地联系在一起,最终平台在以IT运维共享服务管理中心基础上实现,建立一个符合公司发展需求的IT运维管理模式,进行资源和信息的整合再利用,达成提高IT运维工作效率和服务质量,以及降低运营成本的目的,从而提升企业的竞争力。
[Abstract]:With the development of knowledge economy and information technology revolution, the global economy has entered the era of integrated. Multinational companies face a new pattern and market environment, put forward new challenges to the development of the company: how to use the information technology means to enhance the quality of management for enterprises to focus on R & D in.20 80s, ITIL theory and sharing service center theory is proposed and applied to a large group of companies. Based on ITIL theory and practice, the establishment of shared service center, information service enterprises can effectively concentrate social resources. Set up by the scale of the standard, and rational management, eventually reduces the enterprise daily operation cost. This paper introduces the operation and maintenance management in IT under the background of the sharing service theory model and the theoretical model. Fully embody the sharing service plays in enterprise information sharing and transfer again The use of functions. This paper analyzes the China Energy Finance Company Limited in the development of the IT operation and maintenance personnel, and increasing equipment, and constantly develop on-line system, IT management continues to expand the scale of institutional settings is huge, the standard of service quality service confusion, unclear division of responsibilities, service efficiency of management and operation and maintenance of the IT. Shared services effectively together, eventually sharing platform in IT operation and maintenance service management center based on implementation, establish a meet the development needs of the company's IT operation and maintenance management, integration of resources and the reuse of information, to improve the IT operation and maintenance work efficiency and service quality, and reduce the operation cost, so as to enhance the the competitiveness of enterprises.

【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F426.2;F406.7

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