基于电子政务的信访管理系统的研究与开发

发布时间：2018-01-21 18:22

本文关键词： 信访管理系统电子政务数据库　出处：《南昌大学》2008年硕士论文　论文类型：学位论文

【摘要】： 随着信息技术的飞速发展,特别是互联网技术的普及应用,电子政务系统建设成为当今世界范围内信息化建设的最重要的领域之一。电子政务是信息技术与现代政府管理观念相融合的产物,在改进和优化政府组织、重组公共管理、提升政府管理的效率等方面,焕发出越来越强盛的生命力。在今后比较长的历史时期内,电子政务将作为全球性的一种普遍现象,成为国家核心竞争力的重点要素之一。信访管理系统是电子政务系统建设的重点领域,信访制度作为表达民愿、参与政治和解决纠纷的一种特殊手段,在化解社会矛盾、稳定社会秩序方面发挥了重要作用。但是近几年从信访工作实际运作情况看,效果并不理想。传统的信访工作方式由于对群众举报保密性不高,加上工作人员工作态度等人为因素造成信访制度普及性不高、群众对政府的监管力度不够、政务不透明等缺点已经不能满足当今信息化社会的需要。随着电子政务的发展,开发基于电子政务的信访管理系统来改变信访机构与群众的信息交流方式、提高信访部门的执行效率已经成为一个不可阻挡的趋势。本文首先探讨了电子政务的原理与各国电子政务的发展概况,分析了未来电子政务的发展趋势。然后,结合我国信访工作现状,以电子政务为基础,提出基于电子政务的信访工作模式,并对信访管理系统的特点、功能和意义进行了探讨,提出了基于电子政务的信访管理系统的解决方案。最后,本文以.NET技术为基础结合SQL-Server数据库完成了信访管理系统的设计与初步开发,完成了用户登录、网上举报、政府处理、网上查询、统计等功能模块的实现,使群众可以“随时随地”完成信访事项的举报,查询信访事项的处理进程和处理结果,并且使举报人和处理信访事项的工作人员实现了物理上的分离,充分保证了举报人及其举报内容的保密性,为信访管理工作的电子化以及电子政务的下一步发展打下了坚实的基础。
[Abstract]:With the rapid development of information technology, especially the popularization and application of Internet technology. The construction of e-government system has become one of the most important fields of information construction in the world. E-government is the product of the integration of information technology and modern government management concept, which is improving and optimizing the government organization. Reorganization of public management, improve the efficiency of government management and other aspects, coruscate with more and more strong vitality. In the future, e-government will be a global and universal phenomenon in a long historical period. To become one of the key elements of national core competitiveness. Petition management system is the key area of E-government system construction. As a special means to express the wishes of the people, participate in politics and resolve disputes, the petition system resolves social contradictions. Stability of social order has played an important role. But in recent years from the actual operation of petition work, the effect is not ideal. The traditional way of petition work is not high confidentiality to the masses. In addition, human factors, such as the working attitude of the staff, caused the popularity of the petition system is not high, and the supervision of the government is not strong enough by the masses. With the development of E-government, we develop a letter and call management system based on E-government to change the way of information exchange between the petition organization and the masses. It has become an irresistible trend to improve the execution efficiency of the petition department. This paper first discusses the principle of e-government and the general situation of the development of e-government in various countries, analyzes the development trend of e-government in the future. Then, combined with the status quo of letters and visits in China, based on e-government. This paper puts forward the work mode of letters and visits based on electronic government affairs, and probes into the characteristics, functions and significance of the letter and visit management system, and puts forward the solution of the letter and visit management system based on the electronic government affairs. Finally, based on. Net technology and SQL-Server database, this paper has completed the design and preliminary development of the letter and visit management system, completed the user login, online reporting, government processing. The realization of online inquiry, statistics and other functional modules enables the masses to complete the reporting of letters and visits at any time, anywhere, and to inquire about the processing process and results of the letters and visits. And the whistleblower and the staff handling the matter of letters and visits to achieve the physical separation, fully ensure the confidentiality of the whistleblower and the contents of the report. For the electronic letter and call management and the next step of the development of e-government laid a solid foundation.
【学位授予单位】：南昌大学
【学位级别】：硕士
【学位授予年份】：2008
【分类号】：TP311.52

【引证文献】