服务类企业管理者特征与工作绩效之间的关系
发布时间：2018-09-05 14:28
【摘要】：运用行为事件访谈法,获得了服务类企业管理者特征,并在行为事件访谈结果的基础上设计了服务类企业管理者特征调查问卷,通过对调查问卷结果的分析建立了服务类企业管理者特征模型.提出了决策能力、学习能力、情绪智力、自我能力、创新能力、成就动机、社会能力、沟通能力、领导能力、应用能力和关怀能力组成的服务类企业11维度管理者特征模型,以及包括任务绩效和周边绩效的服务类企业工作绩效评价模型.最后,运用偏最小二乘回归(PLSR)分析建立了服务类企业管理者特征与工作绩效关系模型.
[Abstract]:The characteristics of managers of service enterprises are obtained by using the method of behavior event interview, and the questionnaire of managers' characteristics of service enterprises is designed on the basis of the results of the interviews of behavior events. The characteristic model of service enterprise managers is established by analyzing the results of the questionnaire. This paper puts forward a model of 11 dimension managers' characteristics of service enterprises, which consists of decision ability, learning ability, emotional intelligence, self-ability, innovation ability, achievement motivation, social ability, communication ability, leadership ability, application ability and caring ability. And the performance evaluation model of service enterprises including task performance and peripheral performance. Finally, using partial least squares regression (PLSR) analysis, the relationship model between manager characteristics and job performance of service enterprises is established.
【作者单位】： 东北大学工商管理学院;
【基金】：国家自然科学基金资助项目(71272162)
【分类号】：C93
，
本文编号：2224561
[Abstract]:The characteristics of managers of service enterprises are obtained by using the method of behavior event interview, and the questionnaire of managers' characteristics of service enterprises is designed on the basis of the results of the interviews of behavior events. The characteristic model of service enterprise managers is established by analyzing the results of the questionnaire. This paper puts forward a model of 11 dimension managers' characteristics of service enterprises, which consists of decision ability, learning ability, emotional intelligence, self-ability, innovation ability, achievement motivation, social ability, communication ability, leadership ability, application ability and caring ability. And the performance evaluation model of service enterprises including task performance and peripheral performance. Finally, using partial least squares regression (PLSR) analysis, the relationship model between manager characteristics and job performance of service enterprises is established.
【作者单位】： 东北大学工商管理学院;
【基金】：国家自然科学基金资助项目(71272162)
【分类号】：C93
，
本文编号：2224561
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