任务复杂性下目标差异对沟通行为和应急合作关系的影响研究
发布时间：2018-09-06 17:07
【摘要】：合作关系质量的高低直接影响应急活动的成败,如何改善合作关系从而提高协同绩效是应急管理领域亟待解决的问题。本文探讨组织间目标差异对应急合作关系的影响,并重点分析沟通行为和任务复杂性在以上关系中所起的中介作用及调节效应。通过对350位矿山救援基层应急指挥人员的问卷调查数据进行层级回归分析,本文发现:组织间目标差异对应急合作关系有显著的负向影响;沟通行为在二者之间起到部分中介作用,目标差异将促使组织采用竞争性沟通行为,继而造成应急合作关系紧张;任务复杂性分别在目标差异与信息分享和参与之间起调节作用,应急任务越复杂,目标差异对信息分享与参与的影响越小。这些结论表明,高层应急指挥人员可采用信息公告牌、制定信息沟通内容结构框架、实施跨部门的整体奖励等措施来提升基层组织间的应急沟通效率。
[Abstract]:The quality of cooperative relationship directly affects the success or failure of emergency response. How to improve the cooperative relationship and improve cooperative performance is an urgent problem in the field of emergency management. This paper probes into the influence of the goal difference between organizations on the emergency cooperative relationship, and analyzes the mediating and regulating effects of communication behavior and task complexity in the above relationships. Based on the hierarchical regression analysis of the questionnaire data of 350 mine rescue personnel, it is found that the difference of objectives between organizations has a significant negative impact on the emergency cooperation relationship; Communication behavior plays a part of intermediary role between the two, and the difference of goal will promote the organization to adopt competitive communication behavior, which will lead to emergency cooperation tension. Task complexity plays a regulating role between goal difference and information sharing and participation respectively. The more complex the emergency task, the smaller the impact of goal difference on information sharing and participation. These conclusions indicate that the senior emergency command personnel can use information bulletin board, formulate the information communication content structure frame, and implement the whole reward among departments to improve the efficiency of emergency communication among grass-roots organizations.
【作者单位】： 武汉纺织大学管理学院;
【基金】：国家自然科学基金“组织间比较特征对跨组织应急合作关系的影响机制研究”(71273203) 教育部人文社会科学基金“组织间应急合作关系影响机制研究——基于新组织参与的视角”(12YJC630231)资助
【分类号】：C936
[Abstract]:The quality of cooperative relationship directly affects the success or failure of emergency response. How to improve the cooperative relationship and improve cooperative performance is an urgent problem in the field of emergency management. This paper probes into the influence of the goal difference between organizations on the emergency cooperative relationship, and analyzes the mediating and regulating effects of communication behavior and task complexity in the above relationships. Based on the hierarchical regression analysis of the questionnaire data of 350 mine rescue personnel, it is found that the difference of objectives between organizations has a significant negative impact on the emergency cooperation relationship; Communication behavior plays a part of intermediary role between the two, and the difference of goal will promote the organization to adopt competitive communication behavior, which will lead to emergency cooperation tension. Task complexity plays a regulating role between goal difference and information sharing and participation respectively. The more complex the emergency task, the smaller the impact of goal difference on information sharing and participation. These conclusions indicate that the senior emergency command personnel can use information bulletin board, formulate the information communication content structure frame, and implement the whole reward among departments to improve the efficiency of emergency communication among grass-roots organizations.
【作者单位】： 武汉纺织大学管理学院;
【基金】：国家自然科学基金“组织间比较特征对跨组织应急合作关系的影响机制研究”(71273203) 教育部人文社会科学基金“组织间应急合作关系影响机制研究——基于新组织参与的视角”(12YJC630231)资助
【分类号】：C936
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