服务型领导对组织公民行为的影响研究

发布时间：2018-10-11 09:39

【摘要】：近年来，服务型领导作为领导理论的新发展已经引起众多学者的重视。与以往的领导理论相比，服务型领导从传统的“领导第一”向“服务第一”的领导理念转变，对员工的行为以及组织的发展有着深远的意义。国外对服务型领导的研究已经取得较多的成果，而国内的研究才刚刚起步。本文实证研究服务型领导对组织公民行为的影响，并考虑组织信任可能存在的中介作用，为服务型领导的进一步研究提供新的视角。在充分阅读相关文献的基础上，，本文详细介绍了服务型领导的相关理论，包括理论基础、维度结构和测量方法、影响因素和后果变量等，并对服务型领导对组织公民行为的影响进行了详细的机理分析。同时在服务型领导影响组织公民行为的路径中，我们考虑了组织信任的中介作用。鉴于研究需要及以往研究的不足本文在已有理论基础上重新定义了组织信任的维度构成，并开发出测量组织信任的指标体系。在以上分析的基础上，本文采用方便抽样法，运用问卷调查的方式，在数据统计过程中使用了SPSS和AMOS分析软件，应用信度分析、描述性统计、相关分析、回归分析和路径分析，得出了以下主要结论：服务型领导对组织公民行为有显著的正向影响，同时服务型领导的二级构成层面领导服务员工行为、领导道德责任行为以及领导构思愿景能力均对组织公民行为有显著的正向影响；组织信任在服务型领导对组织公民行为影响中起着完全中介作用。针对研究的结论对企业管理提出了几点对策性的建议：将服务意识纳入领导者招聘和甄选的标准；注重发展和培养组织内的服务型领导；通过各种途径提高员工的组织信任感，从而产生更多的组织公民行为。
[Abstract]:In recent years, service-oriented leadership as a new development of leadership theory has attracted the attention of many scholars. Compared with the previous leadership theory, the transformation of service-oriented leadership from "leading first" to "service first" is of great significance to the behavior of employees and the development of organizations. Foreign research on service-oriented leadership has made more achievements, but domestic research has just started. This paper empirically studies the influence of service-oriented leadership on organizational citizenship behavior and considers the possible intermediary role of organizational trust to provide a new perspective for further study of service-oriented leadership. On the basis of fully reading the relevant literature, this paper introduces the relevant theories of service-oriented leadership in detail, including the theoretical basis, dimensional structure and measurement methods, influencing factors and consequence variables, etc. The influence of service leadership on organizational citizenship behavior is analyzed in detail. At the same time, we consider the intermediary role of organizational trust in the path of service leadership influencing organizational citizenship behavior. In view of the research needs and the shortcomings of previous studies, this paper redefines the dimension of organizational trust on the basis of existing theories, and develops an index system to measure organizational trust. On the basis of the above analysis, this paper uses the convenient sampling method, the questionnaire method, the SPSS and AMOS analysis software, the reliability analysis, the descriptive statistics, the correlation analysis, the regression analysis and the path analysis in the data statistical process. The main conclusions are as follows: the service-oriented leadership has a significant positive impact on organizational citizenship behavior, and at the same time, the second level of service-oriented leadership service employee behavior, The behavior of leadership moral responsibility and the ability of leader to conceive vision have significant positive influence on organizational citizenship behavior, and organizational trust plays a complete intermediary role in the influence of service-oriented leadership on organizational citizenship behavior. In view of the conclusions of the study, the author puts forward some suggestions for enterprise management: to incorporate service consciousness into the criteria of leader recruitment and selection; to focus on developing and cultivating service-oriented leadership within the organization; and to improve the organizational trust of employees through various ways. This leads to more organizational citizenship.
【学位授予单位】：湖南大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：D630;F224

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