高校独立学院教学秘书职业倦怠及干预对策研究

发布时间：2018-11-15 17:19

【摘要】：独立学院是指经国家公立大学申请，由国家机构以外的社会组织或个人出资举办的高等学校。它是我国高等教育大众化进程中所催生的一种新兴办学形式，是我国高等教育的有效补充成分。独立学院不享受国家财政经费补贴，所有经费来源依靠出资的组织或个人、或是慈善捐赠以及学费收入。在这样的背景下，生源多，则学院兴；生源少，则学院亡。而教学质量的高低则影响着生源的多少。因此，教学质量的高低影响着独立学院的生死存亡。教学管理水平是直接影响教学质量的重要因素。而作为最基层的教学管理执行者——教学秘书，在教学管理中占有举足轻重的地位。在职业倦怠的研究领域，，以“教师”和“秘书”两类职业为研究对象的居多，这两类职业有一个共性，都是典型的助人职业。而教学秘书兼有教师和秘书的两类职业特点，服务于领导，服务于教师，服务于学生，高强度的工作和不尽公平的回报，长此以往，必然导致教学秘书的职业倦怠。职业倦怠的产生，对教学秘书自身及独立学院教学的管理运作，都会带来消极的影响。本文通过采用文献研究法、问卷调查法和个案访谈法等研究方法，对独立学院教学秘书职业倦怠的表现形式、产生的原因进行研究分析，针对教学秘书的职业特点，从个体、学校、社会认识和国家政策等层面探讨独立学院教学秘书职业倦怠的干预对策。第一章：引言。阐明问题的提出，研究的目的和意义。文章采用的研究方法和研究思路。从自身的角度指出论文研究的不足之处。第二章：高校独立学院教学秘书职业倦怠的相关理论。对“独立学院”、“教学秘书”等概念作出清晰的界定。梳理有关职业倦怠研究的理论、国内外研究现状及研究成果。第三章：对三所独立学院教学秘书职业倦怠的现状研究。本文前期对三所独立学院共143名教学秘书进行问卷调查，12名教学秘书进行个案访谈，得出相关的数据，在情感衰竭、去个性化和低个人成就感三个维度中进行分析，得出职业倦怠的程度。第四章：独立学院教学秘书职业倦怠的原因分析。从职业自身的特点、个体因素以及组织和制度的因素三个方面剖析教学秘书职业倦怠产生的原因。通过原因分析，提高人们对此问题的认识，让相关管理者加以重视，同时也为问题的解决提供原始的依据。第五章：独立学院教学秘书职业倦怠的干预对策。根据职业倦怠产生的原因，对症下药，通过三个层面提出对策建议。教学秘书要摆正自我，积极适应职业要求；学校要提高人文关怀度，使其产生归属感；加强独立学院在社会上的宣传力度，创建品牌效应，使社会对教学秘书职业有更深刻的了解，进一步得到社会的理解与支持。
[Abstract]:An independent college is an institution of higher learning funded by a social organization or individual outside a state institution, as applied by a public university. It is a new form of running a school in the process of popularization of higher education in our country, and it is an effective supplementary component of higher education in our country. Independent colleges do not receive state financial subsidies, all sources of funding depend on funded organizations or individuals, or charitable donations and tuition income. In such a background, more students, college prosperity; fewer students, the college died. The quality of teaching affects the number of students. Therefore, the quality of teaching affects the survival of independent colleges. The level of teaching management is an important factor directly affecting the quality of teaching. As the most basic executive of teaching management, teaching secretary plays an important role in teaching management. In the field of job burnout, most of them are teachers and secretaries. The teaching secretary has two kinds of professional characteristics of teacher and secretary, serving leadership, serving teachers, serving students, high intensity of work and unfair return. In the long run, it will inevitably lead to job burnout of teaching secretaries. The emergence of job burnout has a negative impact on the teaching secretary himself and the teaching management of independent colleges. By using the methods of literature research, questionnaire investigation and case interview, this paper studies and analyzes the manifestation and causes of the burnout of teaching secretaries in independent colleges. According to the professional characteristics of teaching secretaries, this paper analyzes the characteristics of teaching secretaries from the individual. This paper probes into the intervention countermeasures of the burnout of teaching secretary in independent college from the aspects of school, social understanding and national policy. Chapter one: introduction. The purpose and significance of the research are expounded. This article adopts the research method and the research thought. From its own point of view, the paper points out the shortcomings of the research. Chapter two: the theory of job burnout of teaching secretary in independent college. The concepts of "independent college" and "teaching secretary" are clearly defined. Combing the theory of job burnout research, domestic and foreign research status and research results. Chapter three: the present situation of job burnout of teaching secretaries in three independent colleges. In the early part of this paper, 143 teaching secretaries in three independent colleges were investigated, 12 teaching secretaries were interviewed, and the relevant data were obtained, which were analyzed in the three dimensions of emotional exhaustion, depersonalization and low personal accomplishment. Get the degree of job burnout. Chapter four: analysis of the cause of burnout of teaching secretary in independent college. This paper analyzes the causes of the burnout of teaching secretary from three aspects: the characteristics of the profession, the individual factors and the organizational and institutional factors. Through the cause analysis, we can improve people's understanding of the problem, let the relevant managers pay attention to it, and provide the original basis for solving the problem at the same time. The fifth chapter: the intervention countermeasure of teaching secretary's job burnout in independent college. According to the causes of job burnout, this paper puts forward the countermeasures and suggestions through three levels. The teaching secretary should straighten himself out and adapt to the professional requirement actively, and the school should improve the humanistic care degree and make it have a sense of belonging. Strengthen the propaganda of independent college in the society, create brand effect, make the society have a deeper understanding of the teaching secretary profession, and get further understanding and support from the society.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：G647.2;C931.46

【参考文献】