基于情景感知的移动应用用户体验设计研究

发布时间：2018-08-01 10:55

【摘要】：在移动互联网、物理传感器与通信信息高速发展的时代,移动应用向以人为中心的情景感知移动应用发展是必然趋势。移动应用作为人与智能设备交互的媒介,它的用户体验和可用性受到用户、智能终端和环境等多种复杂的情景因素的影响。传统的智能终端的移动应用大多都是使用单一逻辑对所有用户进行的统一设计,基本很少甚至没有考虑到情景因素对用户使用和移动应用的影响,已经不能满足用户越来越多变得需求。基于情景感知的移动应用用户体验设计,将情景因素作为一个重要的因素,纳入应用的设计开发流程中,并通过用户体验设计的相关知识对情景因素进行合理的信息交互和界面呈现,在不增加用户操作负担的前提下实现应用对情景变化的主动感知,提高了用户操作效率,提高应用程序的可用性和用户满意度。本文主要研究了基于情景感知的移动应用用户体验设计。通过对情景感知相关概念、体系、相关技术和用户体验设计相关知识的理论基础研究,创造性的提出了基于情景感知的移动应用用户体验设计模型,并进行设计实践验证与评估。本文提出的基于情景感知的移动应用用户体验设计模型将情景感知移动应用设计分为五个层次：目标需求层、功能设计层、信息交互层、界面呈现层、评估反馈层。每个层次完成各自阶段的用户体验任务,在目标需求层和功能设计层,将情景因素纳入产品的概念设计中,考虑各个情景下,产品应该如何反应和反馈；并在信息交互层、界面呈现层和评估反馈层中,体现情景因素在产品逻辑和判断反馈以及界面呈现中的关键影响。在此基础上,结合“移动WIFI通”对设计模型进行设计实践和评估,结果表明,用户对于移动WIFI通的情景感知功能的满意度较高,用户操作效率提高,从而验证了本文提出的基于情景感知的移动应用用户体验设计模型的有效性和可行性。
[Abstract]:In the era of rapid development of mobile Internet, physical sensors and communication information, it is an inevitable trend for mobile applications to develop to human-centered situational awareness mobile applications. As the medium of interaction between human beings and smart devices, mobile applications are influenced by many complicated situational factors such as users, intelligent terminals and environments. Most of the mobile applications of traditional intelligent terminals are unified design for all users using a single logic, and the influence of scenario factors on users' use and mobile applications is rarely or even not taken into account. More and more users have been unable to meet their needs. The user experience design of mobile application based on situational perception takes the situational factor as an important factor into the design and development process of the application. And through the relevant knowledge of user experience design, the scene factors can be reasonably interacted and interface presented, and the active perception of the scene change can be realized without increasing the operating burden of the user, and the user operation efficiency can be improved. Improve application usability and user satisfaction. This paper mainly studies the user experience design of mobile applications based on situational awareness. Based on the research of the related concepts, systems, technologies and the related knowledge of user experience design, this paper creatively proposes a model of user experience design for mobile applications based on situational perception. And design practice validation and evaluation. The user experience design model of mobile applications based on situational awareness proposed in this paper divides the design of situation-aware mobile applications into five levels: target requirements layer, functional design layer, information interaction layer, interface presentation layer, evaluation feedback layer. Each level completes the user experience task of its own stage, in the target requirement layer and the function design layer, the scene factor is included in the conceptual design of the product, considering how the product should react and feedback under each scenario, and in the information interaction layer, In the interface presentation layer and the evaluation feedback layer, the key influence of situational factors in product logic, judgment feedback and interface presentation is reflected. On this basis, the design model is designed and evaluated in combination with "Mobile WIFI Communication". The results show that the users are satisfied with the situational awareness function of mobile WIFI communication, and the user operation efficiency is improved. Thus, the effectiveness and feasibility of the proposed design model of mobile application user experience based on situational awareness are verified.
【学位授予单位】：北京邮电大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TB47

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