邵阳海众公司服务备件库存管理优化研究

发布时间：2018-01-23 00:03

本文关键词： 邵阳海众公司服务备件库存控制供应链管理　出处：《湖南大学》2014年硕士论文　论文类型：学位论文

【摘要】：汽车市场竞争日趋激烈，汽车售后服务的好坏将决定着汽车销售4S店的兴衰，而决定汽车售后服务品质的重要因素之一，则是汽车服务备件库存管理。汽车服务备件自身的特点，使得它比一般产品库存控制的难度要大。本文以邵阳海众公司汽车4S店为平台，找出该企业现行服务备件库存控制存在的主要问题，提出新的服务备件库存控制模式，通过综合运用科学的服务备件库存控制管理法，，较好地解决备件库存管理的问题。本文拟运用运营管理的理论，采用理论与实证相结合的分析方法，深入分析邵阳海众公司基本状况及组织结构，分析了服务备件库存组织管理现状，找出了服务备件库存管理存在的问题，并对存在问题的原因进行了分析。在此基础上，使用ABC、FSN、VED等几种分类方法相结合的方式对该公司服务备件库存管理作了合理分类，提出了运用JMI理论进行服务备件多仓库联合库存控制的策略，最后提出了邵阳海众公司服务备件库存管理优化方案和保障措施。通过对邵阳海众公司汽车4S店的备件分类研究，结合传统、单一的分类法得到新的综合分类法，将原来50种备件减少到47件，减少了库存备件的种类和数量，节省了空间和成本。同时根据邵阳海众公司汽车4S店的现状，选择了一种匹配的联合库存控制策略有效地改善了邵阳海众公司汽车4S店在库存方面的管理流程，节约了公司成本，促进了客户满意度提升，提高了售后服务维修的评价满意度，最终公司可以在这样一个需求不断扩大的蓬勃的市场中可持续地发展下去。
[Abstract]:The automobile market competition is increasingly fierce, the automobile after-sales service quality will decide the automobile sale 4S shop rise and fall, but decides the automobile after-sales service quality one of the important factors. It is the inventory management of automobile service spare parts. The characteristics of auto service spare parts make it more difficult than general product inventory control. This paper finds out the main problems existing in the current service spare parts inventory control of the enterprise, and puts forward a new service spare parts inventory control mode, through the comprehensive application of scientific service spare parts inventory control management method. Solve the problem of spare parts inventory management. Based on the theory of operation management and the combination of theory and practice, this paper analyzes the basic situation and organization structure of Shaoyang Haizhong Company, and analyzes the present situation of service spare parts inventory organization and management. This paper finds out the problems existing in the inventory management of service spare parts, and analyzes the causes of the problems. On the basis of this, we use ABC FSN. In this paper, several classification methods such as VED are combined to classify the service spare parts inventory management reasonably, and the strategy of using JMI theory to control the joint inventory of service spare parts multi-warehouse is put forward. Finally, the optimization scheme and safeguard measures of service spare parts inventory management of Shaoyang Haizhong Company are put forward. Through the research on spare parts classification of 4S shop of Shaoyang Haizhong Company, combined with tradition and single classification method, a new comprehensive classification method was obtained, which reduced the original 50 kinds of spare parts to 47 pieces. Reduce the type and quantity of spare parts in stock, save space and cost. At the same time, according to the current situation of 4S store in Shaoyang Haizhong Company. A matching joint inventory control strategy is selected to effectively improve the inventory management process of Shaoyang Haizhong Automobile 4S store, save the cost of the company, and promote the improvement of customer satisfaction. The evaluation satisfaction of after-sales service maintenance can be improved, and eventually the company can develop sustainably in such a booming market with increasing demand.
【学位授予单位】：湖南大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F274;F426.471

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