基于ERP的电信业务流程改造设计与实现

发布时间：2018-02-08 14:51

本文关键词： 电信业务流程改造软件项目实施管理程序设计 ERP SAP　出处：《电子科技大学》2014年硕士论文　论文类型：学位论文

【摘要】：在经济全球化迅猛发展的时代,多种业态竞争加剧,我国各种行业的生存和发展都面临重重挑战和压力。在这样的大环境背景下,对企业内旧有流程的改造优化与对企业适应新的国际国内形式的新流程设计、应用和推广已变得意义重大。企业信息化方面的建设已然成为企业流程改造的一条公认的有效手段。经过多年的信息化建经和发展,ERP系统已经成为集供应链管理、客户关系管理以及电子商务智能、和云技术于一身的企业管理软件体系,大量的冲刺了国内企业的信息化管理范畴,企业通过信息化建设代替传统的手工作业模式,谋求更加快速高效的发展,已势在必行。而电信行业更应适应从传统固网运营商向综合信息服务商的转变,在这个转变过程中,如何利用信息系统快速、准确地特点,实现与经营决策相关的关键性业务进行深入分析,如何实现业务数据集成性并时时反映到财务数据的集成,实现帐财业务一体化的问题,仍然是电信行业需要面临和解决的问题。本文以电信企业现有业务流程作为改造对象,对现有收入核心业务流程进行系统化的重新梳理,利用先进的信息化技术,对业务流程进行设计、优化和改造。从而实现电信企业在总体管理和效率上的提升。本文将沿现状调研、系统分析及设计、系统实现以及测试的路线进行展开。全文以ERP的知识为基础,以电信企业的实际运营的收入核心业务为案例,详细分析案例中旧有流程中存在的问题,提出解决方案并制定可解决问题的ERP技术,利用计费帐务终端机+BSS营收稽核系统+SAP ERP的接口搭建,实现计费帐务系统与SAP财务系统之间的数据交互与集成的整体方案,针对主要功能模块涉及的关键技术环节给出详细的技术实现路线。其后通过对系统的开发和部署,现场联调及用户测试验证,成功证明改造后方案的可行性,实现了电信计费帐务与SAP财务系统的联动性以及CO-PA获利能力的分析。最后,总结归纳整体解决方案推广至其它网络运营行业的可行性,并对论文的主要成果做进一步的展望。
[Abstract]:In the era of rapid development of economic globalization, the competition in various forms of business has intensified, and the survival and development of various industries in China are faced with numerous challenges and pressures. The transformation and optimization of the old processes in enterprises and the design of new processes adapted to the new international and domestic forms of enterprises, Application and popularization have become significant. The construction of enterprise informatization has become a recognized effective means of enterprise process transformation. After many years of information construction and development of ERP system has become a set of supply chain management. Customer relationship management and e-business intelligence, and cloud technology in one of the enterprise management software system, a large number of domestic enterprises in the field of information management, enterprises through information construction to replace the traditional manual operation mode, It is imperative to seek more rapid and efficient development, and the telecommunication industry should adapt to the transition from the traditional fixed network operators to the integrated information service providers. In this process, how to make use of the rapid and accurate characteristics of the information system, How to realize the integration of business data and financial data, and how to realize the integration of accounting and financial services, It is still a problem that the telecommunication industry needs to face and solve. This article regards the existing business process of the telecommunication enterprise as the transformation object, carries on the systematical rearrangement to the existing core business process of income, utilizes the advanced information technology, To design, optimize and transform the business process, so as to achieve the overall management and efficiency of telecommunications enterprises. This paper will be along the status of research, system analysis and design, Based on the knowledge of ERP, taking the core business of the actual operation of telecom enterprises as a case, the paper analyzes the existing problems in the old process in detail. This paper proposes a solution and formulates the ERP technology that can solve the problem. It uses the interface of BSS revenue audit system SAP ERP to realize the data interaction and integration between the accounting system and the SAP financial system, and realizes the whole scheme of data exchange and integration between the accounting system and the SAP financial system. In view of the key technical links involved in the main functional modules, the detailed technical realization route is given. Then, through the development and deployment of the system, field connection and user test verification, the feasibility of the modified scheme is proved successfully. Finally, the feasibility of extending the overall solution to other network operation industries is summarized, and the main achievements of the paper are further prospected.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TP311.52

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