Y公司产品质量管理改进的方法研究

发布时间：2018-02-10 03:36

本文关键词： 质量管理标准化管理流程持续改进　出处：《上海交通大学》2014年硕士论文　论文类型：学位论文

【摘要】：针织面料行业自古以来是中国的传统行业，资源消耗大户。由于近两年以来成本的急剧上升，，同时外部客户要求的多样化，行业普遍面临的经营压力很大。如何解决经营压力成为行业的普遍性课题。但质量是该行业的发展基石，降低成本不应建立在损失质量的前提上。经过调查分析，我们发现该行业的平均质量水平仅处于3σ左右，内部的质量损失成本占企业销售额的25%~30%，提升的空间还非常大。 Y针织有限公司过往一直是该领域的领导者企业，现在也依然是该行业的优秀代表，其发展历史是针织面料行业的缩影。本文就以Y针织公司为研究标的，对其产品质量管理进行了实证分析,并结合理论研究，最终系统提出了质量管理改进方法。本文首先从Y公司的产品质量过程控制及质量管理体系的角度对其质量管理现状进行了剖析，并发现了五大问题，集中体现在标准化管理不健全、质量管理信息分散、质量过程控制力量薄弱、流程质量改进机制缺乏、外部质量管理挑战应对被动这五大方面。针对这些问题，本文从企业内部、企业外部及企业持续改进三个纬度对Y公司所面临的产品质量管理问题进行了分类分析，并根据问题的产生机理提出了相应的改进方法与措施。企业内部质量管理的改进主要从质量导向的组织架构与流程、质量管理信息一体化及标准化管理三个方面提出了解决方案；企业外部质量管理改进主要从后端供应商质量管理、前端与客户合作质量管理及前后端一体化的供应链质量管理的三大角度进行了实践与研究；企业持续改进从可行的途径和方法及持续改进绩效评估的两大纬度进行了总结和改进。经过实施以上改进措施，Y公司的白色领袖面料FPY（First PassYield）平均每月提升约15%，同时白色布身面料FPY取得了平均每月提升约3%。
[Abstract]:The knitted fabric industry has been a traditional industry in China since ancient times, with a large consumption of resources. Due to the sharp rise in costs in the past two years, and the diversification of external customer requirements, How to solve the business pressure has become a common topic in the industry. But quality is the cornerstone of the development of the industry, and the cost reduction should not be based on the premise of losing quality. We find that the average quality level of the industry is only about 3 蟽, the cost of internal quality loss accounts for 25% of the sales volume of the enterprise, and the room for improvement is still very large. Y Knitting Co., Ltd. has been a leading enterprise in this field in the past, and is still an outstanding representative of this industry. Its development history is the epitome of the knitting fabric industry. This paper makes an empirical analysis on the product quality management, and finally puts forward the improvement method of the quality management systematically based on the theoretical research. This paper first analyzes the current situation of quality management from the point of view of the quality process control and quality management system of Y Company, and finds five major problems, which are mainly reflected in the imperfect standardization management and the dispersion of quality management information. Quality process control is weak, process quality improvement mechanism is lacking and external quality management challenges are passive. Aiming at these problems, this paper classifies and analyzes the product quality management problems faced by Y Company from three aspects of enterprise interior, enterprise exterior and enterprise continuous improvement. According to the mechanism of the problem, the corresponding improvement methods and measures are put forward. The improvement of internal quality management is mainly based on the quality-oriented organization structure and process. Three aspects of quality management information integration and standardization management solutions are put forward, external quality management improvement mainly from the back-end supplier quality management, The practice and research of front end and customer cooperation quality management and supply chain quality management of front end and front end integration are carried out. The sustainable improvement of enterprises is summarized and improved from the feasible ways and methods and the two dimensions of continuous improvement performance evaluation. Through the implementation of the above improvement measures, the white leader fabric FPY(First PassYieldof Y Company increased by about 15 per month on average, and the white fabric FPY obtained an average monthly increase of about 3 per month.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F273.2;F426.81

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