供应链关系质量、质量管理实践与质量绩效——基于448份湖北企业调查数据

发布时间：2018-07-17 20:27

【摘要】：本文基于资源基础观分析框架,以企业内部资源因素(质量管理实践)、外部资源因素(供应链关系质量)测度质量绩效影响因素,构建了供应链关系质量效应下质量管理实践对质量绩效作用机制模型,用SEM检验了整体层面质量管理核心实践对质量管理基础实践与质量绩效的中介效应,以Bootstrap法检验了细分维度层面该中介效应、供应链关系质量对质量管理实践与质量绩效的调节效应。448份湖北企业调查数据实证结果表明:(1)整体层面,核心实践完全中介基础实践对质量绩效的正向影响;具体到细分维度,统计控制与反馈中介基础实践对质量绩效的正向影响。(2)细分维度层面,供应链关系质量对基础实践与质量绩效的调节部分显著,其中,信任负向调节领导承诺对内部质量绩效、领导承诺对外部质量绩效、顾客导向对外部质量绩效、员工参与对外部质量绩效的正向影响,满意负向调节领导承诺对外部质量绩效的正向影响。(3)细分维度层面,供应链关系质量对核心实践与质量绩效的调节大部分不显著,仅满意负向调节统计控制与反馈对内部质量绩效的正向影响。
[Abstract]:Based on the framework of resource-based analysis, this paper uses internal resource factors (quality management practices) and external resource factors (supply chain relationship quality) to measure the influencing factors of quality performance. The mechanism model of the effect of quality management practice on quality performance under the quality effect of supply chain relationship is constructed, and the intermediary effect of the core practice of quality management on the basic practice and quality performance of quality management at the whole level is tested by SEM. Bootstrap method is used to test the intermediary effect at the level of subdivision dimension. The empirical results show that: (1) at the overall level, the regulatory effect of supply chain relationship quality on quality management practice and quality performance of Hubei enterprises is as follows: (1) overall level; The positive influence of core practice complete intermediary basic practice on quality performance, and the positive influence of statistical control and feedback intermediary basic practice on quality performance in subdivision dimension. (2) subdivision dimension level, The regulation of supply chain relationship quality to basic practice and quality performance is significant. Among them, trust negative regulation leader commitment to internal quality performance, leadership commitment to external quality performance, customer oriented to external quality performance. The positive effect of employee participation on external quality performance, and the positive impact of leadership commitment on external quality performance. (3) at the level of subdivision dimension, the regulation of supply chain relationship quality to core practice and quality performance is not significant. The positive effect of statistical control and feedback on internal quality performance is only satisfied with negative regulation.
【作者单位】：华中农业大学经济管理学院;湖北农村发展研究中心;
【基金】：国家自然科学基金项目“基于保险主体效用与互动博弈的最优农业保险契约形成机制研究”(71173086) 中央高校自主科技创新基金“基于空间计量经济模型的区域农村金融生态研究”(2662016PY080)
【分类号】：F273.2;F274

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