FC公司售后服务回收物料库存管理研究
发布时间：2018-08-14 20:28
【摘要】：进入21世纪后,各个行业竞争都日益激烈,消费者的需求已不仅仅限于有形产品,而对售后服务提出了更多的要求,企业逐渐将竞争的焦点转到售后服务上来。企业为了满足客户不断提高的期望,不断迎合客户变化的需求,势必会导致大量库存。在现代企业管理中,库存管理已成为一个越来越重要的管理环节,优秀的库存管理可以帮助企业降低成本、维持高水平的客户满意度、增强企业的竞争力并提高盈利能力。本文针对FC公司售后服务回收物料库存管理展开了研究,主要解决了导致回收物料库存过高的两个问题：客户需求变化较快和不良回收物料维修周期过长。论文通过对FC公司售后服务回收物料的库存管理的优化,有效降低了公司库存管理成本,保证客户服务水平,提升企业利润。论文在对FC公司售后服务回收物料库存存在的问题进行详细分析的基础上,引入基于时间序列的需求预测方法对客户需求进行预测,并在需求预测改善的基础上,采用多种库存管理策略应用到回收物料的库存管理中来。同时,论文运用供应链环境下的库存管理理论,在FC公司推行了供应商库存管理方法。通过售后服务回收物料库存优化方案的实施,FC公司库存管理的三大指标(库存周转天数、呆滞库存比例、不良库存比例)均有20%的提升,有效提升了库存管理水平,大幅度降低了库存成本。论文研究提出的需求预测方法和供应商库存管理方案,对解决具有季节性需求的企业需求预测和库存管理问题,具有一定的指导和借鉴意义。
[Abstract]:After entering the 21st century, competition in various industries is becoming increasingly fierce. Consumer demand is not limited to tangible products, but more requirements have been put forward for after-sales service. Enterprises gradually shift the focus of competition to after-sales service. In order to meet the increasing expectations of customers and meet the changing needs of customers, enterprises will inevitably lead to a large amount of inventory. In modern enterprise management, inventory management has become an increasingly important part of management, excellent inventory management can help enterprises reduce costs, maintain a high level of customer satisfaction, enhance the competitiveness of enterprises and improve profitability. In this paper, the inventory management of after-sales service recycled materials in FC Company is studied, which mainly solves the two problems that lead to the excessive inventory of recovered materials: the rapid change of customer demand and the long maintenance period of bad recovered materials. By optimizing the inventory management of after-sales service materials recovered by FC Company, the paper effectively reduces the cost of inventory management, ensures the level of customer service, and promotes the profits of enterprises. Based on the detailed analysis of the problems existing in the after-sales service of FC Company, this paper introduces the time series based demand forecasting method to forecast the customer demand, and improves the demand forecast. A variety of inventory management strategies are applied to the inventory management of recycled materials. At the same time, the paper applies the theory of inventory management in supply chain environment to implement the method of supplier inventory management in FC Company. Through the implementation of after-sales service material inventory optimization program, FC company inventory management of the three indicators (inventory turnover days, stagnant inventory ratio, bad inventory ratio) have 20% promotion, effectively improve the level of inventory management, Greatly reduced inventory costs. The method of demand forecasting and supplier inventory management are studied in this paper, which can be used as guidance and reference for solving the problem of enterprise demand forecasting and inventory management with seasonal demand.
【学位授予单位】：厦门大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F274
本文编号：2184028
[Abstract]:After entering the 21st century, competition in various industries is becoming increasingly fierce. Consumer demand is not limited to tangible products, but more requirements have been put forward for after-sales service. Enterprises gradually shift the focus of competition to after-sales service. In order to meet the increasing expectations of customers and meet the changing needs of customers, enterprises will inevitably lead to a large amount of inventory. In modern enterprise management, inventory management has become an increasingly important part of management, excellent inventory management can help enterprises reduce costs, maintain a high level of customer satisfaction, enhance the competitiveness of enterprises and improve profitability. In this paper, the inventory management of after-sales service recycled materials in FC Company is studied, which mainly solves the two problems that lead to the excessive inventory of recovered materials: the rapid change of customer demand and the long maintenance period of bad recovered materials. By optimizing the inventory management of after-sales service materials recovered by FC Company, the paper effectively reduces the cost of inventory management, ensures the level of customer service, and promotes the profits of enterprises. Based on the detailed analysis of the problems existing in the after-sales service of FC Company, this paper introduces the time series based demand forecasting method to forecast the customer demand, and improves the demand forecast. A variety of inventory management strategies are applied to the inventory management of recycled materials. At the same time, the paper applies the theory of inventory management in supply chain environment to implement the method of supplier inventory management in FC Company. Through the implementation of after-sales service material inventory optimization program, FC company inventory management of the three indicators (inventory turnover days, stagnant inventory ratio, bad inventory ratio) have 20% promotion, effectively improve the level of inventory management, Greatly reduced inventory costs. The method of demand forecasting and supplier inventory management are studied in this paper, which can be used as guidance and reference for solving the problem of enterprise demand forecasting and inventory management with seasonal demand.
【学位授予单位】：厦门大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F274
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