日立环球香港物流中心的服务增值再造研究

发布时间：2018-09-09 13:29

【摘要】：伴随着现代信息网络技术的日益完善和世界运输业的自由化,作为物流业的新兴领域,第三方物流逐渐发展成为现代物流业的主题。第三方物流能够为企业降低物流成本,使企业集中精力于核心业务的经营,而物流服务增值则可以为企业进一步降低物流成本,提高客户满意度以及增强供应链运作的整体绩效。物流服务增值业务意味着定制化、个性化、超常规的物流创新延伸业务,这些延伸服务最具有增值性,但也是最难提供的服务。目前,能否提供此类增值服务已成为衡量第三方物流企业是否真正具有竞争力的标准。基于以上研究背景,本论文在对相关理论进行梳理的基础上,首先介绍了第三方物流以及第三方物流服务增值的发展现状与发展方向,概述了国内外在该领域的研究情况,系统的阐述了服务增值和流程再造的特征、过程和方法。然后论文联系日立环球香港物流中心的实际,以其现有的流程和物流服务类型为依据,分析了日立环球香港物流中心在个性化需求、定制化服务、快速响应能力等方面对第三方服务增值再造的需求,这些需求是企业发展服务增值的内在要求。接着,从生产企业和第三方物流企业两方的不同角度阐述了开展物流服务增值的障碍。在找准物流服务增值的需求和障碍后,论文重点详细的提出了日立环球香港物流中心服务增值再造的方案设计,从再加工环节、分拣与包装环节、信息通讯系统和逆向物流环节四个方面依次提出对应客户需求的服务增值再造方案设计,并给出新的作业流程和优化方案。最后,论文分析了服务增值再造所需要建立的保障措施,包括管理观念的变革、创新文化的培养以及信息技术的应用三方面。本论文采用理论和实践相结合的方法,将物流服务增值理论和流程再造理论运用于日立环球香港物流中心的服务增值管理中,对其他电子类生产企业或运作电子类产品的第三方物流企业有很好的借鉴作用。
[Abstract]:With the improvement of modern information network technology and the liberalization of world transportation industry, as a new field of logistics industry, third-party logistics has gradually developed into the theme of modern logistics industry. The third party logistics can reduce the logistics cost for the enterprise, make the enterprise concentrate on the management of the core business, and the value-added logistics service can further reduce the logistics cost for the enterprise. Improve customer satisfaction and overall performance of supply chain operations. The value-added service of logistics service means customized, individualized, extraordinary logistics innovation extension service, which is the most value-added service, but also the most difficult service to provide. At present, whether or not to provide such value-added services has become a measure of whether the third party logistics enterprises are truly competitive. Based on the above research background, this paper firstly introduces the current situation and development direction of the third party logistics (TPL) and third party logistics (TPL) service value-added, and summarizes the research situation in this field at home and abroad on the basis of combing the relevant theories. The characteristics, processes and methods of service increment and process reengineering are expounded systematically. Based on the existing process and logistics service type, the paper analyzes the personalized demand and customized service of Hitachi Global Hong Kong Logistics Center. The demand for the third party service value-added reengineering from the aspect of rapid response ability is the inherent requirement of enterprise development service increment. Then, from the production enterprise and the third party logistics enterprise's different angle, elaborated the logistics service increment barrier. After identifying the demand for and obstacles to value-added logistics services, the paper puts forward in detail the design of service value-added reengineering for Hitachi Global Hong Kong Logistics Center, from the aspects of reprocessing, sorting and packaging. Four aspects of information and communication system and reverse logistics link in turn put forward the design of service value-added reengineering scheme corresponding to customer demand and give out new operation flow and optimization scheme. Finally, the paper analyzes the safeguard measures needed for service value-added reengineering, including the reform of management concept, the cultivation of innovation culture and the application of information technology. In this paper, the theory of value-added logistics service and the theory of process reengineering are applied to the service value-added management of Hitachi Global Logistics Center by combining theory with practice. It can be used for reference by other electronic manufacturing enterprises or third party logistics enterprises operating electronic products.
【学位授予单位】：兰州大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F259.1;F274

【参考文献】