基于FMEA的安能物流服务供应链风险管理研究

发布时间：2018-10-16 10:34

【摘要】：近年来，服务业、供应链和现代物流产业的迅速发展，为物流服务供应链的产生提供了契机。物流服务供应链是通过物流服务集成商和单层或多层物流服务提供商构建的新型供应链模式，无论是对于提供物流服务的企业而言，还是对需求物流服务的制造、零售业而言，它的诞生都大幅度节约了成本、提高了效率。但是，物流服务供应链由于自身的不确定性，会给企业带来风险，风险的存在必然影响物流服务供应链实现其提高竞争力、增加敏捷性和柔性、提高效率、降低成本的目标。目前，学者们对物流服务供应链的内涵与结构、协调能力、绩效评价、风险等方面做出研究。本文在以上研究基础上，使用FMEA技术对物流服务供应链风险管理进行研究。本文采用定性与定量相结合、理论与实证相结合的方法，对物流服务供应链风险进行研究。首先，通过整理背景资料和文献，总结了物流服务供应链的研究现状，提出了本文的研究内容和研究方法。其次，界定物流服务供应链风险，并阐述风险管理的相关理论，且详细介绍了FMEA技术的操作步骤。第三，介绍了安能物流公司组建的物流服务供应链业务流程，并且详尽阐述了可能引起该物流服务供应链风险的因素，分析其原因并在此基础上列举了可能的失效模式、失效影响。第四，根据可能产生的失效模式设定了FMEA评分表，，使用德尔菲法邀请该服务供应链上的管理者、实际活动执行者和物流领域专家进行打分，计算风险顺序数并对排名前15的失效模式进行分析。最后，根据排名与结果分析，从合作伙伴选择及关系维护、元活动控制、客户管理及信息技术应用四个方面对该物流服务供应链风险进行控制和防范。本文研究对象来源于理论与实践的结合，丰富了服务业、现代物流和供应链的理论，同时在实际中可以指导物流服务供应链风险的防范。
[Abstract]:In recent years, the rapid development of service industry, supply chain and modern logistics industry provides an opportunity for the emergence of logistics service supply chain. Logistics service supply chain is a new supply chain model constructed by logistics service integrators and single-layer or multi-layer logistics service providers. It is not only for enterprises that provide logistics services, but also for manufacturing and retailing of logistics services. Its birth has greatly saved the cost and improved the efficiency. However, because of its own uncertainty, logistics service supply chain will bring risks to enterprises, the existence of risk will inevitably affect the logistics service supply chain to achieve its goal of improving competitiveness, increasing agility and flexibility, improving efficiency and reducing costs. At present, scholars study the connotation and structure of logistics service supply chain, coordination ability, performance evaluation, risk and so on. Based on the above research, this paper uses FMEA technology to study the risk management of logistics service supply chain. In this paper, the risk of logistics service supply chain is studied by combining qualitative and quantitative, theoretical and empirical methods. Firstly, the research status of logistics service supply chain is summarized, and the research contents and methods are put forward. Secondly, it defines the risk of logistics service supply chain, expounds the related theory of risk management, and introduces the operation steps of FMEA technology in detail. Thirdly, the business process of logistics service supply chain established by Aneng logistics company is introduced, and the factors that may cause the risk of logistics service supply chain are expounded in detail, the reasons are analyzed and the possible failure modes are listed. Failure effect. Fourthly, the FMEA score table is set according to the possible failure mode. The Delphi method is used to invite the managers of the service supply chain, practitioners of actual activities and experts in the field of logistics to score. Calculate the risk order and analyze the top 15 failure modes. Finally, according to ranking and result analysis, this paper controls and prevents the risk of logistics service supply chain from four aspects: partner selection and relationship maintenance, meta-activity control, customer management and information technology application. The research object of this paper comes from the combination of theory and practice, which enriches the theory of service industry, modern logistics and supply chain, and can guide the risk prevention of logistics service supply chain in practice.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F274;F253

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