基于Fuzzy-QFD的食品冷链物流服务供应商选择方法研究

发布时间：2018-11-15 20:42

【摘要】：在供应链管理环境下，企业致力于提高自己的核心竞争力，同时最大程度满足客户需求，即实现更好的质量、更大的柔性、更多的选择、更高的价值和更低的价格。企业通常选择合适的第三方物流服务供应商作为合作伙伴，并建立稳定的契约合作关系，以减少资源消耗，为企业带来较好的经济效益。第三方物流服务供应商作为上游企业和下游客户的衔接，对于实现供应链的物流、信息流和资金流的畅通无阻，起着举足轻重的作用。因此，对供应商进行合理的选择与评价成为建立合作共赢型的供应商关系的基础，也是食品冷链行业选择第三方物流服务供应商必须解决的重要问题。本文在对第三方物流理论、服务供应链理论进行阐述的基础上，针对食品冷链的发展现状，为克服第三方物流服务供应商选择过程中的不确定性和个人主观色彩，避免专家评价的弹性缺乏，提出基于模糊理论和质量工程展开相结合的第三方物流服务供应商选择评价方法。基于第三方物流供应商选择过程中运用的质量屋内所涉及的服务质量因子和能力因子，结合食品冷链物流这样一种特殊行业，描述适合冷链物流行业的客户需求即服务质量因子，应用质量功能展开方法的核心——质量屋，将客户所需要的物流服务内容融合到选择合适的第三方物流服务供应商选择指标体系中。通过构建二维视角的指标体系，在质量屋内各个模块赋予每个变量的运算法则，通过模糊理论与质量功能展开方法的融合对供应商的能力表现进行排序，，进而实现第三方物流服务供应商的选择与评价。运用质量屋方法，有利于企业决策者能够科学选择的第三方物流服务供应商。最后通过案列分析，说明方法的科学性与可行性。
[Abstract]:In the supply chain management environment, enterprises are committed to improve their core competitiveness, while maximizing the satisfaction of customer needs, that is, to achieve better quality, greater flexibility, more choices, higher value and lower prices. Enterprises usually choose suitable third-party logistics service providers as partners and establish stable contractual cooperation relationship to reduce resource consumption and bring better economic benefits for enterprises. As a link between upstream enterprises and downstream customers, third-party logistics service providers play an important role in realizing the smooth flow of logistics, information flow and capital flow in supply chain. Therefore, the reasonable selection and evaluation of suppliers is the basis of establishing a win-win relationship between suppliers, which is also an important problem for food cold-chain industry to select third-party logistics service providers. On the basis of expounding the third party logistics theory and service supply chain theory, in order to overcome the uncertainty and individual subjective color in the selection process of the third party logistics service supplier, this paper aims at the development of food cold chain. To avoid the lack of flexibility in expert evaluation, a method of selecting and evaluating third-party logistics service providers based on fuzzy theory and quality engineering development is proposed. Based on the service quality factors and capability factors involved in the quality house used in the selection process of third-party logistics suppliers, combined with a special industry such as food cold chain logistics, Describe the customer demand of cold-chain logistics industry, that is, the service quality factor, and apply the quality function expansion method to the core of the quality room. The logistics service content needed by the customer is integrated into the selection index system of the suitable third party logistics service provider. By constructing the index system of two-dimensional view, each module in the quality house endows each variable with the algorithm, and sorts the ability performance of the supplier through the fusion of the fuzzy theory and the quality function expansion method. And then realize the third party logistics service supplier selection and evaluation. The application of quality room method is beneficial to the third party logistics service providers which can be selected scientifically by decision makers. Finally, through case analysis, the scientific and feasibility of the method is explained.
【学位授予单位】：南京航空航天大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F274

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