基于模糊综合评价的制造企业IT-业务匹配度评价研究
发布时间：2018-11-20 21:20
【摘要】：随着全球信息时代的到来，企业之间的竞争不仅仅停留在产品、服务等供应链环节，，更延伸至信息化程度之间的竞争。信息化建设不仅承担着对企业业务运作的支撑作用，更体现在降低运营成本，提高企业竞争力等方面。而企业信息化的一个重点，便是评估信息技术与企业业务之间的匹配，这也是当前信息系统研究领域的一个热点，对企业提高IS/IT的成功应用，提高投资有效性具有重要意义。 本文试图从战略匹配和战术匹配两个层次对匹配评价进行深入研究，而战术匹配又包括结构匹配、流程匹配和职能匹配这三个维度。基于这四个维度，本文建立了企业IT-业务匹配评价指标体系，结合决策实验室法和模糊综合评价法构建了决策实验模糊综合评价法，对IT-业务匹配度问题进行有效评价。 首先，本文第一章阐述了IT-业务匹配度评价的研究背景与意义。第二章对国内外IT-业务匹配度评价的相关研究进行了文献回顾，主要阐述了影响IT-业务匹配度的因素。 其次，本文第三章界定了IT-业务匹配的概念，在前人研究的基础之上构建了企业IT-业务匹配度评价指标体系，从战略匹配、流程匹配、结构匹配和职能匹配四个维度来测量企业IT-业务匹配度。对初始指标体系进行了修正，以确保指标体系具有较好的内部一致性，得到最终的评价指标体系。在评价指标体系的基础上，本文创新性的结合了决策实验室法和模糊综合评价法，构建了DEMATEL-FuzzyLogic评价方法，首次将其应用于企业IT-业务匹配的评价，对指导企业有效评价IT-业务匹配度有理论和实践意义。 再次，本文的第四章对指标体系进行了权重的计算和分析，根据专家的意见，根据DEMATEL方法计算一级指标和二级指标的权重。最后，论文第五章为案例研究，将企业IT-业务匹配度评价指标体系及评价方法应用到RL电梯（中国）有限公司，验证了指标体系及评价方法的科学性和有效性，为企业IT-业务匹配度评价指标体系及评价方法的推广应用奠定了基础。
[Abstract]:With the arrival of the global information age, the competition among enterprises is not only in the supply chain, such as products, services, but also extends to the competition between the degree of information. Information construction not only plays a supporting role to the business operation, but also reduces the operation cost and improves the competitiveness of the enterprise. One of the key points of enterprise informatization is to evaluate the match between information technology and enterprise business, which is also a hot spot in the field of information system research. It can improve the successful application of IS/IT to enterprises. Improving the effectiveness of investment is of great significance. This paper attempts to study the matching evaluation from the two levels of strategic matching and tactical matching, and tactical matching includes three dimensions: structural matching, process matching and functional matching. Based on these four dimensions, this paper establishes the evaluation index system of enterprise IT- business matching, combines the decision laboratory method and fuzzy comprehensive evaluation method to construct the fuzzy comprehensive evaluation method of decision-making experiment, and evaluates the problem of matching degree of IT- business effectively. Firstly, the research background and significance of IT- service matching evaluation are described in the first chapter. The second chapter reviews the relevant research on the evaluation of IT- traffic matching degree at home and abroad, and mainly expounds the factors that affect the IT- traffic matching degree. Secondly, the third chapter defines the concept of IT- business matching, constructs the evaluation index system of enterprise IT- business matching degree based on the previous research, from strategic matching, process matching, Structure matching and function matching are four dimensions to measure the matching degree of enterprise IT- business. The initial index system is modified to ensure the internal consistency of the index system and the final evaluation index system is obtained. On the basis of the evaluation index system, this paper innovatively combines the decision-making laboratory method with the fuzzy comprehensive evaluation method, constructs the DEMATEL-FuzzyLogic evaluation method, and applies it to the evaluation of enterprise IT- business matching for the first time. It has theoretical and practical significance for guiding enterprises to evaluate IT- business matching degree effectively. Thirdly, in the fourth chapter, the weight of the index system is calculated and analyzed. According to the opinion of the experts, the weight of the first-order index and the second-class index are calculated according to the DEMATEL method. Finally, the fifth chapter is a case study. The evaluation index system and evaluation method of IT- business matching degree are applied to RL Elevator (China) Co., Ltd., which verifies the scientific nature and validity of the index system and evaluation method. It lays a foundation for the popularization and application of IT- business matching evaluation index system and evaluation method.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F270.7;F426.4
本文编号：2346059
[Abstract]:With the arrival of the global information age, the competition among enterprises is not only in the supply chain, such as products, services, but also extends to the competition between the degree of information. Information construction not only plays a supporting role to the business operation, but also reduces the operation cost and improves the competitiveness of the enterprise. One of the key points of enterprise informatization is to evaluate the match between information technology and enterprise business, which is also a hot spot in the field of information system research. It can improve the successful application of IS/IT to enterprises. Improving the effectiveness of investment is of great significance. This paper attempts to study the matching evaluation from the two levels of strategic matching and tactical matching, and tactical matching includes three dimensions: structural matching, process matching and functional matching. Based on these four dimensions, this paper establishes the evaluation index system of enterprise IT- business matching, combines the decision laboratory method and fuzzy comprehensive evaluation method to construct the fuzzy comprehensive evaluation method of decision-making experiment, and evaluates the problem of matching degree of IT- business effectively. Firstly, the research background and significance of IT- service matching evaluation are described in the first chapter. The second chapter reviews the relevant research on the evaluation of IT- traffic matching degree at home and abroad, and mainly expounds the factors that affect the IT- traffic matching degree. Secondly, the third chapter defines the concept of IT- business matching, constructs the evaluation index system of enterprise IT- business matching degree based on the previous research, from strategic matching, process matching, Structure matching and function matching are four dimensions to measure the matching degree of enterprise IT- business. The initial index system is modified to ensure the internal consistency of the index system and the final evaluation index system is obtained. On the basis of the evaluation index system, this paper innovatively combines the decision-making laboratory method with the fuzzy comprehensive evaluation method, constructs the DEMATEL-FuzzyLogic evaluation method, and applies it to the evaluation of enterprise IT- business matching for the first time. It has theoretical and practical significance for guiding enterprises to evaluate IT- business matching degree effectively. Thirdly, in the fourth chapter, the weight of the index system is calculated and analyzed. According to the opinion of the experts, the weight of the first-order index and the second-class index are calculated according to the DEMATEL method. Finally, the fifth chapter is a case study. The evaluation index system and evaluation method of IT- business matching degree are applied to RL Elevator (China) Co., Ltd., which verifies the scientific nature and validity of the index system and evaluation method. It lays a foundation for the popularization and application of IT- business matching evaluation index system and evaluation method.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F270.7;F426.4
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