蓝图网络信息资讯客户管理系统的设计与实现
发布时间：2018-11-23 08:27
【摘要】： 蓝途网络是上海中纤纺织科技发展有限公司的一个分支机构,其业务主要涉及油气、化工、塑料、橡胶信息、咨询和会展业务等六大部分。尤其是信息资讯业务的发展逐步增加,公司出现的现实和潜在客户数量巨增。信息技术在资讯行业的迅速应用,各类资讯系统不断涌现,系统的模式不尽相同,资讯系统的客户管理系统也不尽相同,本文根据蓝图网络的业务模式和运营模式,结合蓝途网络资讯实际需求,开发了一套综合性的资讯信息客户管理系统,该系统对于蓝图网络的资讯业务客户的管理具有重要的意义。 本文在软件技术上利用各种建模工具对系统的需求进行用例分析,设计阶段用功能框架图划分系统的功能,用活动图和时序图等描述了程序的流程性设计,使用类图描述了类之间的关系、定义了类中的方法。技术上着重分析了Spring在本系统中对java对象的管理和对事物的控制,实现中描述了本系统一套业务逻辑基于SSH框架的实现过程并对系统实现中使用的存储过程、session监听、短信发送等关键技术做了详细描述。 本系统的开发实现了信息资讯客户信息的管理、专区与产品权限设置(产品与报告权限)、进出口权限设置,设置浏览权限起止日期,实现了客服回访记录的跟踪管理,实现了客户交费信息的管理、到期客户提醒,发送提示短信、账户归并、客户浏览与消费记录的查询等功能,提供给客服人员方便快捷的管理客户的方式,提高了工作效率,系统实现了会员注册统计、浏览消费统计、登陆情况统计、客服人员考核等功能,为领导统筹掌握系统的客户注册消费情况提供了方便,也为领导考核客服人员提供了方便,节省了行政管理成本。 本文在系统客户数据统计功能中采用了存储过程技术、在客户登录和注销时候等采用了SESSION监听技术,以及在短信发功能上采用了利用注册的短信通道发送等关键技术。
[Abstract]:Lantu Network is a branch of Shanghai Zhongxian Textile Technology Development Co., Ltd. Its business is mainly related to oil and gas, chemical industry, plastics, rubber information, consulting and exhibition business. In particular, the development of information and information business is gradually increasing, and the number of actual and potential customers is increasing dramatically. With the rapid application of information technology in the information industry, all kinds of information systems are emerging constantly, the system models are not the same, and the customer management systems of the information systems are not the same. In this paper, according to the business model and operation mode of the blueprint network, In this paper, a comprehensive information customer management system is developed, which is of great significance to the management of information business customers in Blueprint network. In this paper, we use various modeling tools to analyze the requirement of the system. In the design stage, we use the function frame diagram to divide the function of the system, and use the activity diagram and sequence diagram to describe the process design of the program. The class diagram is used to describe the relationship between classes and the methods in the class are defined. In this paper, the management of java objects and the control of things by Spring in the system are emphatically analyzed. In the implementation, a set of business logic based on SSH framework is described, and the stored procedures used in the system implementation, session monitor, are described. Short message sending and other key technologies are described in detail. The development of this system realizes the management of information customer information, special area and product permission setting (product and report authority), import and export authority setting, setting the date of browsing permission, and realizing the tracking management of customer service return visit record. Realizing the functions of customer fee information management, expiration customer reminder, sending prompt SMS, account merging, customer browsing and consumer record query, etc., it provides a convenient and quick way to manage customers to customer service personnel, and improves the working efficiency. The system realizes the functions of member registration statistics, browsing consumption statistics, landing statistics, customer service personnel examination and so on. It provides convenience for leaders to master the customer registration and consumption situation of the system as a whole, and also provides convenience for leaders to assess customer service personnel. The cost of administration is saved. In this paper, the stored procedure technology is used in the system customer data statistic function, the SESSION monitoring technology is used when the customer logs in and logout, and the key technologies such as using the registered short message channel to send the short message are used in the short message sending function.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2010
【分类号】：TP311.52
本文编号：2350913
[Abstract]:Lantu Network is a branch of Shanghai Zhongxian Textile Technology Development Co., Ltd. Its business is mainly related to oil and gas, chemical industry, plastics, rubber information, consulting and exhibition business. In particular, the development of information and information business is gradually increasing, and the number of actual and potential customers is increasing dramatically. With the rapid application of information technology in the information industry, all kinds of information systems are emerging constantly, the system models are not the same, and the customer management systems of the information systems are not the same. In this paper, according to the business model and operation mode of the blueprint network, In this paper, a comprehensive information customer management system is developed, which is of great significance to the management of information business customers in Blueprint network. In this paper, we use various modeling tools to analyze the requirement of the system. In the design stage, we use the function frame diagram to divide the function of the system, and use the activity diagram and sequence diagram to describe the process design of the program. The class diagram is used to describe the relationship between classes and the methods in the class are defined. In this paper, the management of java objects and the control of things by Spring in the system are emphatically analyzed. In the implementation, a set of business logic based on SSH framework is described, and the stored procedures used in the system implementation, session monitor, are described. Short message sending and other key technologies are described in detail. The development of this system realizes the management of information customer information, special area and product permission setting (product and report authority), import and export authority setting, setting the date of browsing permission, and realizing the tracking management of customer service return visit record. Realizing the functions of customer fee information management, expiration customer reminder, sending prompt SMS, account merging, customer browsing and consumer record query, etc., it provides a convenient and quick way to manage customers to customer service personnel, and improves the working efficiency. The system realizes the functions of member registration statistics, browsing consumption statistics, landing statistics, customer service personnel examination and so on. It provides convenience for leaders to master the customer registration and consumption situation of the system as a whole, and also provides convenience for leaders to assess customer service personnel. The cost of administration is saved. In this paper, the stored procedure technology is used in the system customer data statistic function, the SESSION monitoring technology is used when the customer logs in and logout, and the key technologies such as using the registered short message channel to send the short message are used in the short message sending function.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2010
【分类号】：TP311.52
【参考文献】
相关硕士学位论文 前1条
1 朱腾飞;协同工作流机及XML解析器软件构架研究[D];南京航空航天大学;2008年
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