基于工作要求—资源模型的商业银行员工工作倦怠研究

发布时间：2018-01-05 19:33

本文关键词：基于工作要求—资源模型的商业银行员工工作倦怠研究　出处：《南开大学》2012年硕士论文　论文类型：学位论文

【摘要】：随着社会竞争的加剧,人们需要花费更多时间精力去应对工作中的诸多问题,由此导致工作倦怠问题的大量出现。严重的工作倦怠不仅影响个人身心健康,也会降低工作效率并阻碍组织发展,因此工作倦怠的产生与影响值得关注,针对特定行业的员工群体进行工作倦怠研究,更是对深入了解其倦怠状况,并在此基础上制定干预策略有重要帮助。近年来商业银行的快速发展已使其渗入到人们日常生活的方方面面,成为国民经济中的重要组成部分。商业银行提供金融服务的行业性质使其员工群体在保证服务质量的同时也要承受来自绩效指标的巨大压力,相比其他服务业群体而言更容易产生强烈的倦怠感受。因此本研究将关注点聚焦在这一群体上,探讨其工作倦怠的产生机制和可能带来的影响。工作倦怠的形成同时受工作要求和工作资源因素的影响,高要求与低资源的情况下,员工更容易产生强烈的倦怠感,国外学者据此提出了工作-要求模型,通过要求与资源的交互作用探讨其对倦怠的作用机制。考虑到商业银行群体的特殊性质,其在对员工的要求和提供的资源方面也与传统服务业有所不同,鉴于此,本研究采用了工作要求-资源模型,结合行业特征编制工作要求-资源量表进行分析。对于工作倦怠的测量则采用受国内外学者广泛认可的MBI-GS量表,对工作倦怠的三个维度进行测量。本研究以工作倦怠为核心变量,基于工作要求-资源、社会交换等理论构建了研究框架并提出研究假设,探索工作要求-资源模型对工作倦怠的影响,并将工作资源作为调节变量,探索其对于工作要求和工作倦怠关系的影响。在对获得的样本数据进行统计分析后,本研究对假设进行了验证并得出结论,最后根据结论提出了针对商业银行员工工作倦怠问题的管理建议。
[Abstract]:With the intensification of social competition, people need to spend more time and energy to deal with many problems in the work, which leads to the emergence of a large number of job burnout. Serious job burnout not only affects the physical and mental health of individuals. It can also reduce the work efficiency and hinder the development of the organization. Therefore, the generation and impact of job burnout deserves attention. The study of job burnout for the employees in a specific industry is more in-depth understanding of its burnout situation. On this basis, it is of great help to formulate intervention strategies. In recent years, the rapid development of commercial banks has made them infiltrate into every aspect of people's daily life. Become an important part of the national economy. Commercial banks provide financial services in the nature of the industry to ensure the quality of their employees to ensure service quality but also to bear the tremendous pressure from performance indicators. Compared with other service groups, it is more likely to produce a strong sense of burnout. Therefore, this study focuses on this group to explore the mechanism and possible impact of job burnout. The formation of job burnout is affected by both job requirements and job resource factors. In the case of high requirements and low resources, employees are more likely to produce a strong sense of burnout, so foreign scholars put forward a work-requirement model. Through the interaction of requirements and resources to explore the mechanism of its burnout. Considering the special nature of the commercial bank group, it is also different from the traditional service industry in terms of staff requirements and resources. In view of this, this study adopts the work requirements-resource model. The measurement of job burnout is based on the MBI-GS scale, which is widely recognized by domestic and foreign scholars, and the three dimensions of job burnout are measured. This study takes job burnout as the core variable, based on the theory of job requirements-resources, social exchange and other theories to build a research framework and put forward research hypotheses, explore the impact of job requirements-resources model on job burnout. And take the work resource as the adjustment variable to explore its influence on the job requirement and the job burnout relationship. After the statistical analysis of the sample data obtained, this study verifies the hypothesis and draws a conclusion. Finally, according to the conclusion, the paper puts forward some management suggestions on the problem of job burnout in commercial banks.
【学位授予单位】：南开大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F832.2;F224

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