基于平衡计分卡的Y农商行绩效管理体系设计

发布时间：2018-03-30 08:02

本文选题：Y农商行　切入点：平衡计分卡　出处：《山东大学》2012年硕士论文

【摘要】：自从加入WTO后,我国银行业发生了翻天覆地的变化。银行业之间的竞争日趋激烈。而银行业的竞争归根到底是人才的竞争,人力资源管理的重要性日益凸现。绩效管理在人力资源管理中处于核心地位。科学的绩效管理能够完成组织的战略愿景,有助于提高企业的经营效率和竞争力。因而构建科学的绩效管理体系对企业的发展至关重要。 Y农商行的宗旨是面向城乡,服务大众。随着农村金融体制改革的不断深入以及城镇化进程的加速,Y农商行面临着越来越激烈的竞争。Y农商行在农村和郊区一枝独大的局面被打破了,它面临着前所未有的竞争与挑战。为了应对这些竞争与挑战,Y农商行进行了一系列的改革,这些改革使它初步成为一个具有现代企业性质的股份制商业银行。由于Y农商行刚进行改制,它在人力资源管理方面仍有不足。尤其是Y农商行的绩效管理仍延续着传统的模式,这将会严重影响其发展。因此找出影响Y农商行绩效管理存在的问题,为Y农商行设计科学、合理的绩效管理体系是本文的研究目的。本文以绩效和绩效管理的相关理论为基础,结合商业银行的行业特点和Y农商行的实际情况,通过访谈法、问卷调查法、数据分析法等得出Y农商行的绩效管理在绩效管理满意度、绩效管理沟通反馈、绩效考核结果应用等方面存在的问题。并针对这些问题对Y农商行绩效管理体系进行重新设计,为Y农商行设计了基于平衡计分卡的任务绩效考核体系,还增加了周边绩效考核和管理绩效考核,这样就形成一个完整的绩效管理体系。本文的创新点有以下几个。针对商业银行绩效管理的特殊性,提出将平衡计分卡的考核指标分为基础性指标和发展性指标的概念；提出了针对不同岗位设计指标库的方法,可以按岗位从指标库中提取指标制定平衡计分卡,简化了平衡计分卡的设计程序；提出关联绩效指标的概念,增加了周边绩效考核的应用范围。本文对Y农商行以及其它的商业银行都有很好的借鉴意义。
[Abstract]:Since China's entry into WTO, the banking industry of our country has undergone tremendous changes. The competition between the banks is becoming increasingly fierce, and the competition in the banking industry is, in the final analysis, the competition for talents. The importance of human resource management is becoming more and more obvious. Performance management is at the core of human resource management. Scientific performance management can fulfill the strategic vision of the organization. It is helpful to improve the efficiency and competitiveness of enterprises, so it is very important to set up a scientific performance management system for the development of enterprises. The purpose of Yagang is to face the urban and rural areas, Serving the masses. With the deepening of the reform of the rural financial system and the acceleration of the urbanization process, the agribusiness is facing more and more fierce competition. It is facing unprecedented competition and challenge. In order to meet these challenges and competition, it has carried out a series of reforms. These reforms have initially turned it into a joint-stock commercial bank with the nature of a modern enterprise. It still has some shortcomings in human resource management. Especially, the performance management of Y agribusiness still continues the traditional mode, which will seriously affect its development. Therefore, find out the problems that affect the performance management of Y agribusiness. The purpose of this paper is to design a scientific and reasonable performance management system for Y agribusiness. Based on the theory of performance and performance management, this paper combines the industry characteristics of commercial banks and the actual situation of Y agricultural firms, through interviews, questionnaire survey, The problems in performance management, such as satisfaction of performance management, communication and feedback of performance management, and application of performance appraisal results, are obtained by data analysis, and the performance management system of Yagang is redesigned in view of these problems. The task performance appraisal system based on balanced scorecard is designed for Y. agricultural and commercial bank, and the peripheral performance appraisal and management performance appraisal are added, thus forming a complete performance management system. Aiming at the particularity of performance management of commercial banks, this paper puts forward the concept of dividing the assessment index of balanced scorecard into basic index and developmental index, and puts forward the method of designing index database for different positions. We can draw up the balanced scorecard according to the position from the index database, simplify the design procedure of the balanced scorecard, put forward the concept of associated performance index, It increases the range of application of performance appraisal. This paper has a good reference significance for Yagang Commercial Bank and other commercial banks.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F832.3

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