SCC银行系统优化部项目团队胜任力模型研究

发布时间：2018-06-03 20:03

本文选题：团队胜任力 + 项目团队　；参考：《上海交通大学》2012年硕士论文

【摘要】：随着中国金融业对外资银行的完全开放，外资银行的本土化竞争进入白热化。项目管理作为实现企业发展，变革的管理手段，已经被广泛应用于银行业。面对日益扩大的企业规模，对人才的挑选，对人员的培训，同事之间的磨合，怎样继续建造一个很强的团队，都将是管理层人事经理面对的重要工作，其中优化提高团队建设的水平也是一项迫在眉睫的任务。本论文以SCC银行系统优化部为例来进行构建胜任力模型。首先，通过分析其团队特征以及在运营模式和绩效考核模式转型过程中所面临的问题；然后在理论分析的基础上，结合笔者多年从事SCC银行系统优化部项目管理的工作实践，并运用小组讨论法，行为事件访谈法和问卷调查法，对众多项目经理和项目团队成员进行了解、访谈和调查；从团队价值理念，团队成员特质，领导力，管理能力，专业胜任能力五个维度，，对SCC银行系统优化部项目团队需要具备的能力特征进行归纳和总结，从而总结出高绩效的项目团队应具备的关键素质。这些结论，可以为部门管理者在选拔、考核、培训与评价项目团队成员时提供参考，为日后管理高效团队提供帮助，以便创造团队高绩效。
[Abstract]:With the complete opening of the Chinese financial industry to foreign banks, the localization competition of foreign banks has become hot. As a management means to realize the development of enterprises and change, project management has been widely used in the banking industry. Facing the growing scale of enterprises, the selection of talents, training for personnel, the grinding of colleagues, and how to continue Building a strong team will be an important task for the management personnel manager, and it is an urgent task to optimize the team building.
This paper takes the SCC banking system optimization department as an example to build the competency model. First, it analyzes the characteristics of the team and the problems faced in the process of the operation mode and performance evaluation model. Then, on the basis of the theoretical analysis, the author combines the work practice of the project management of the SCC banking system optimization department for many years. Using group discussion method, behavioral interview method and questionnaire survey, many project managers and project team members are understood, interviewed and investigated. From the five dimensions of team value concept, team member trait, leadership, management ability and professional competence, the ability characteristics of the project team of SCC banking system optimization department are required. Summarize and summarize the key qualities that the high performance project team should have. These conclusions can provide reference for the departmental managers to select, assess, train and evaluate the team members of the project team, and provide help for the later management of the efficient team in order to create the team's high performance.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F832.3

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